Automation Workspace v.37 release

Review what's new and changed, and the fixes and limitations in Automation Workspace for the v.37 release.

What's new

Control Room, devices, and Bot Agent
Update to Automation 360 from previous four releases

Starting from this release, you can update Automation 360 directly to the latest version from the previous four releases (that is, from n−4 releases, where n refers to the latest release). As long as your current Automation 360 version is within the last four releases, you can update to the latest version without needing to go through the intermediate updates. This streamlines the update process, allowing for quicker adoption of new features and improvements.

v.37 リリースへの更新

Support for Red Hat Enterprise Linux 9.5 (Service Cloud Case ID: 02114364)

Red Hat Enterprise Linux (RHEL) 9.5 introduces enhancements to security and automation in order to support modern workloads across hybrid cloud environments. These improvements are aimed at better supporting modern workloads, particularly in hybrid cloud environments, where resources are spread across infrastructures. Starting from this release, you can deploy Automation 360 on Red Hat Enterprise Linux 9.5 version.

Control Room でサポートされているオペレーティング システム、環境、プラットフォーム

Enhanced workload management through parallel queue processing

Parallel queue processing enables WLM to simultaneously process multiple queues across devices, enhancing the speed and efficiency of queue processing. By optimizing the use of devices, parallel queue processing ensures that workloads are distributed evenly, leading to improved system performance and reduced wait times for queued tasks.

並列キュー処理

Improved reporting through grouping of automation run hours

The Automations dashboard in Automation Command Center (ACC) provides detailed grouping of automation run hours. With the detailed grouping, you can now monitor automation run hours metrics grouped by various entities; thus realizing your most valuable automations, users and devices. It enables you to view automation run hours over a specified time range, with the ability to group by specific entities and view the data in a histogram.

Automations dashboard

Support of Simplified Chinese language in Control Room (Service Cloud Case ID: 02171136, 02170860, 02176637, 02190266)

Automation 360 now provides localization support for Simplified Chinese for its user interface (UI), automation, and documentation. To access it, navigate to the Control Room interface, click the language icon (globe icon) next to the user profile setting (My settings), and select the Simplified Chinese language from the list.

Import of pre-built templates on a predefined schedule

As a Control Room administrator, if you have enabled the settings for auto-importing of pre-built templates in the Control Room, the pre-built templates from the Bot Store will be auto-downloaded on the first of every month at midnight local time. Previously, these predefined templates were imported on a quarterly basis, but this new monthly schedule enhances the availability and accessibility of templates, ensuring that you have the latest resources.
Support of Event triggers with auto login using external key-vaults (Service Cloud Case ID: 02172540, 02192012)

Event triggers now support auto login using external key vaults. Whether you are an attended, unattended, or bot developer user, device credentials are set through external vaults (such as CyberArk, HashiCorp, or AWS) in the Control Room. On the bot run, the auto-login credentials are retrieved seamlessly from external key vaults.
Trigger count on Event triggers page for Citizen Developers

Citizen Developers can view the number of triggers that they configure for their automation in the Private tab on the Event triggers page. Citizen Developers can also monitor and track the triggers from this page.

イベントトリガー

Web triggers enhancements
The Jira, Microsoft 365 Outlook, and ServiceNow web triggers support server-side filters.
  • In Jira web trigger, you can reuse the issue filter (JQL query) created in Jira instance to define the trigger condition to filter the events.
  • In ServiceNow, you can use the filters created for the events table or the roles defined in the ServiceNow instance to define the trigger conditions to filter the events.
  • In Microsoft 365, you can create trigger conditions using native Outlook options such as sender, attachments, email priority, email subject, and flags to filter the events.
Connector Builder enhancements

Connector Builder now supports importing API definitions with Open API specification version 3.x

Connector Builder also supports the inclusion of special characters . and @ in request header keys and request parameter keys. You can now import actions with these special characters when you create a connector using the Import API definition option.
Support for Windows authentication using gMSA for database connectivity

We now support gMSA(Group Managed Service Accounts) for Windows authentication when gMSA was selected to run the CR services to automate password management. This support reduces manual effort and enhances security by handling password rotation and eliminating manual entry.
Introducing automation credits for simplified license management

Automation Credits license information on the Licenses page (Administration > Licenses) allows you to use a single credit type for any license, simplifying management and tracking.

オートメーション クレジット

APIs and integrations
Workload Management (WLM) APIs
  • Queue management
    Create Queue (POST v3/wlm/queues):
    You can now create a queue with only the create permission. Previously, you needed either create, manage, import, export or owner permissions.
    Update Queue (PUT v3/wlm/queues/{queueId}):
    You can now update a queue with manage or owner permissions. Previously, you needed either create, manage, import, or export permissions.
    Delete Queue (DELETE v3/wlm/queues/{queueId}):
    You can now delete a queue with manage or owner permissions. Previously, you needed either create, manage, import, export, or owner permission.
    Add Queue Owner (POST v3/wlm/queues/{queueId}/members):
    You can now add an owner to a queue with create, manage, import, or owner permissions. Previously, you needed either create, manage, import, export, or owner permissions.
    Export queue(s) (PUT v3/wlm/queues/export):
    You can now export queue(s) with only export permission. Previously, you needed either manage, import, export or owner permissions.
    Adds a consumer (POST v3/wlm/queues/{queueId}/consumers):
    You can now add a consumer with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    Removes a consumer (DELETE v3/wlm/queues/{queueId}/consumers/{consumerId}):
    You can now remove a consumer with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner premissions.
    Adds a participants (POST v3/wlm/queues/{queueId}/participants):
    You can now add a participant with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    Delete a participants (DELETE v3/wlm/queues/{queueId}/participants/{roleId}):
    You can now remove a participant with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    Delete a queue member (DELETE v3/wlm/queues/{queueId}/members/{userId}):
    You can now remove an queue member with create or manage or import or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    The following validation rules are added:
    • An error will be thrown if the queue description exceeds 255 characters.
    • An error will be thrown if the manual processing time is less than 0 or greater than 9999.
    • An error will be thrown if a positive processing time is provided without a corresponding processing time unit.
    • An error will be thrown if the processing time unit does not match one of the allowed values: SECONDS, MINUTES, HOURS, DAYS.
    • An error will be thrown if the provided display column ID does not correspond to any work item model attributes.
    • An error will be thrown if the column ID in the work item processing order does not match any work item model attributes.
    • An error will be thrown if the priority order does not start from 1 or is not sequential.
    • An error will be thrown if the work item processing order sort direction does not match 'asc' or 'desc'.
  • Work item model management
    Create Work Item Model (POST /v3/wlm/workitemmodels):
    You can now create a work item model with either create or import permissions. Previously, you needed either create, manage, import, or export permission.
    Delete Work Item Model (DELETE /v3/wlm/workitemmodels/{workItemModelId}):
    You can now delete a work item model with only the manage permission. Previously, you needed either create, manage, import, or export permission.
  • Work Item Export
    Download Work Items Export File (GET /v3/wlm/workitems/export/download):
    You can now download a work items export file with only the export permission. Previously, you needed either create, manage, import, or export permission.

What's changed

Control Room, devices, and Bot Agent
Optimizing automation deployments across devices in a device pool (Service Cloud Case ID: 01961764)

Optimize automation deployments across devices in a device pool by managing and distributing automation tasks to ensure efficient use of resources, improved performance, and reliability. When you select a device pool that contains multi-user devices that have available sessions, the automation deployments are now managed correctly among these devices to ensure that deployment load is spread evenly across the devices in the device pool.

デバイス プール内のマルチユーザー デバイス

Automatic deletion of metadata for the updated automations and packages older than 30 days

Starting from this release, package update details specific to an automation available in the Bot updates table that are older than 30 days will be deleted automatically. This feature is designed to maintain an organized and efficient automation environment. This reduction in data volume can lead to faster access times and improved overall performance of the automation environment. With less outdated metadata to manage, system administrators can focus on more important tasks, simplifying the maintenance and management of the automation environment.

bots をデフォルトの package バージョンに更新

Alert message displayed when run-as users associated with schedule activity is deactivated
Starting from this release, if any of the associated run-as users of scheduled activity is deactivated, an alert is displayed in the Scheduled activities page. The alert message provides immediate feedback that a run-as user, who is crucial for executing scheduled activities, has been deactivated. This ensures that administrators are promptly informed of any potential disruptions in automation processes. This alert message plays a crucial role in maintaining the reliability and security of automation schedules by ensuring that any changes in user status are quickly addressed.
Note: The alert is no longer displayed when the deactivated run-as users are activated.

スケジュール設定済みアクティビティ

Support for master key rotation in Credential Vault (Service Cloud Case ID: 00800093, 02140852)

Key management operations for AWS key management service and Google Cloud Platform now includes enabling of master key rotation, thereby enhancing compliance and security.

マスター キーのローテーション

Support for Active Directory role mapping with users or groups from different domains (Service Cloud Case ID: 02131291)

Control Room now supports group mapping with users or groups from different Active Directory domains on On-Premises deployments.

Active Directory のロール マッピングの作成

Expired license behavior in license group management

The Create group and Edit group (Administration > Licenses) options show only active and future active GUIDs for license group addition, with icons indicating expired and active GUIDs for easy identification.

有効期限切れの GUID

User experience enhancements for license grouping

The user interface text on the Administration > Licenses page has been updated for improved clarity.

ライセンスグループの作成

Update to log in error message

The login error message has been updated to inform the user to log in again to connect to the Control Room if there are already 5 concurrent sessions active and the user attempts to log into a 6th session.

ユーザー セッション

New audit events added
The following new audit event types are added when you create, edit or delete a role with runas user permissions:
  • Edit role- runas user(s) permissions

    This action is logged when run-as users permissions are assigned to a role during create and edit role.

  • Delete role- runas user(s) permissions

    This action is logged when run-as users permissions are revoked from a role during delete role.

Audit events list

File size limit for Control Room objects

The Control Room objects, such as bots, processes, templates, forms, and AI Skills, now have a size limit of 50 MB. Also, the maximum default size for all repository bots is now 50 MB. This improvement helps prevent out-of-memory (OOM) and Control Room shutdown issues caused by large file sizes.

For example, when you perform a bulk package update, the bot size limit of 50 MB prevents OOM issues in the Control Room.

Bot Lifecycle Management | 初めての bot を作成する

Revised Workload permissions for better user experience
With revised Workload Management (WLM) APIs, Workload permissions are enhanced to use minimal permissions to manage queues and work items. This enhancement includes:
  • Creating a queue only with the create permission.
  • Updating and deleting a queue with manage or owner permissions.
  • Adding an owner to a queue with create, manage, import, or owner permissions.
  • Exporting queue(s) only with the export permission.
  • Adding or removing a consumer or participant with either create, manage, or owner permissions.
  • Adding or deleting a queue member with either create, manage, import, or owner permissions.
  • Creating a work item model with either create or import permissions.
  • Deleting a work item model with only the manage permission.
  • Downloading a work items export file with only the export permission.
Generative AI Package: Global Session Support

The Generative AI Package has been updated to include support for Global Session. This allows for the propagation of session context from a parent bot to its invoked children bots when using Generative AI actions, improving state management across complex automations.

Fixes

When you use the Loop action and change the loop iterator from CSV/TXT (for each row in CSV/TXT) to Database (for each row in a SQL query dataset), an error on the Bot editor screen is no longer displayed and allows you to develop the automations.
When you use the If action with multiple conditions, including a Recorder condition with secure recording enabled and Recorder preview image option is enabled, the images will be temporarily saved to the repository with an expiration time stamp of one hour after the image is saved.

Service Cloud Case ID: 02188888
When you do a bulk package update of bots, the bot size is now limited to 50MB. This helps prevent Out of Memory (OOM) issues in the Automation 360 Control Room.

Previously, in such cases, for example, during Database package update, JSON file size increased from 15MB to 260MB causing OOM issue and Control Room went down for some time.

Note:

  • All the repository bots size is now limited to 50MB.

  • When the bot size increases beyond 50MB, the bulk package update might fail.

Service Cloud Case ID: 02196714
The captured images are no longer stored in file system when checked in as part of secure recording.

Previously, when you were using secure recording feature, the captured images were still persisted in the repository which led to a security issue.
Device pool owner can now edit a device pool and save the changes successfully even if any one of the other owners of this device pool is disabled.

Service Cloud Case ID: 02201801
When you use the Delete unused versions feature, it no longer deletes packages that are used by automations in the public repository.

Service Cloud Case ID: 02176850, 02204971
When you navigate to public repository with sub-folder more than 1000 and open any Task Bot or configuration file, it now takes less time to expand and load folder and does not show any error message. As a result, you can view the folder hierarchy correctly in the left panel on the Public or Private workspace tab.

Service Cloud Case ID: 02149276, 02210524
On the Event triggers page, when you add an API Task with web triggers, the Choose a user modal displays only the users with run permission for the folder where you check in the API Task.
When you have a custom role with one or more run-as users and if some or all the selected run as users are deleted, the Run as selected count now reflects correctly in the custom role. Additionally, when you add or update run-as users for a role, and if the selected run as users are either disabled or deleted, you no longer encounter an error message when creating or editing a role.

Service Cloud Case ID: 02180578, 02197309, 02210550

Remove icon is easy to locate and use. Previously users found it difficult to locate the icon for removing the attribute, and it appeared that there was no option to remove the credential attribute (Manage > Credentials).
Only a user with Manage all queues permission or the owner of the queue can now delete the queue.

Previously, any user with an Export or Import queues permissions and a queue participant or consumer was able to delete a queue.

Service Cloud Case ID: 02213384

Limitations

While updating Automation 360 to this release, if the filepath for uploading the OpenSearch certificate.zip has a semicolon (;), the installation will not work.

Workaround: Ensure that you do not have a semicolon (;) in the filepath that is used to upload the OpenSearch certificate.zip file.
Limitations from previous releases
When you check-in a bot to the folder with the name System, the bot version is not displayed correctly.
When you perform bulk package update for List package, an Any variable that is used as List, returns the Undefined type.
Workaround
  1. Check out the bot and edit Anyvariable. For example, Update the description.
  2. Click Save and check-in the bot.