ServiceNow Add attachment action

Use the Add Attachment action to add a new attachment to the specified record in a ServiceNow Table application.

Prerequisites

Ensure that you are authenticated before initiating any ServiceNow action. For more details, see ServiceNow-Authentifizierungsaktion.

Procedure

  1. From the Actions pane, select ServiceNow > Attachments > Add Attachment and place it in the canvas.
  2. Enter the Table name.
    Note: For ServiceNow tables, ensure that you provide the Table name instead of the Label name.
  3. Enter the Sys_id.
    To get the sys_id of any record from ServiceNow, navigate to the record you want to attach a file to. Right-click on the header of the record (the area with the record's title and other information). From the menu that appears, select the option labeled Copy Sys_ID. This will copy the record's Sys_ID to your clipboard.
  4. Select the File to be uploaded by using one of the following options:
    • Control Room file: If the file exists within the Control Room folders, select this option.
    • Desktop file: If the file exists in your local system desktop, select this option and browse the file path.
    • Variable: You can also store the file path as a variable.
    Note: Maximum size of the file to upload cannot exceed 25 MB.
  5. (Optional) You can enter a name in the New file name field.
  6. The session name displays as Default.
  7. You can assign the attachment ID to a string variable. For example, the attachment ID is saved to str_AttachmentSysId.

    ServiceNow create attachment
  8. Click Run to save and run your bot.
  9. Verify whether the attachment is added in the ServiceNow record as shown below:
    View servicenow attachment created