Bot Insight v.27 release

Review the fixes in Bot Insight for the v.27 release.

Fixes

In the Bot Insight Operations > Bots Dashboard, the bot duration shows the correct data.

Previously, there was a mismatch between the bot duration data and the manual calculation of the bot duration from the historical menu because of a start time mismatch.

Service Cloud case ID: 01796106

When you upgrade to Automation 360 v.27 and launch the Control Room, no kernel bootup failure occurs due to a failed Elasticsearch initialization. Thus, it does not show the Bad Gateway error. As a result, the Control Room service is available and you can access the Control Room URL.

Previously, Elasticsearch initialization failed during startup which was causing the kernel bootup failure. As a result, the Control Room service was showing the Bad Gateway error.

Service Cloud case ID: 01908667, 01919727, 01919309, 01911464, 01921747, 01926887, 01925309, 01924168, 01929814, 01930226, 01931125, 01925270, 01934212, 01938106

You can check out and republish the dashboard with a new name for a specific bot after import it into the public workspace.
Note: In case of public import, you must run the bot at least one time before you export it.

Previously, you could not publish the dashboard for a specific bot even if it was checked in.

Service Cloud case ID: 01763067

Updates to the interface

Bot Insight
The Bot Insight user interface is changed as per Common Frontend Component (CFC) standards. Only the look and feel of the components (such as colors, fonts, icons, paddings, borders, buttons, and so on) is changed, while the underlying functionality remains the same. You can view these changes from the following user interface elements:
  • All Bot Insight pages
  • Table pagination position at the center of the page
  • The Create widget dialog back drop with the Close button
  • Add Widget title in the Create widget dialog
  • The Switch Widget button position in the Add widget window for all charts