Release date: 4 June 2025

Review the top features in this release and view other new features and exciting enhancements for Automation 360 v.37 release.

  • Build 37401: Automation 360 (Cloud)
  • Build 37392: Automation 360 (Cloud-Sandbox)
  • Build 37379: Automation 360 (On-Premises) and IQ Bot (On-Premises)

We have released the updated Cloud-Sandbox Build 37392 (previously Build 37139) and On-Premises Build 37379 (previously Build 37180). For information about the updates, see Release updates.

Highlights of this release

Here are the top features in the v.37 release:

Process Reasoning Engine: Powering differentiated process automation outcomes
The industry’s first Process Reasoning Engine (PRE) is the core capability powering several advanced AI products and enabling us to deliver exceptional experiences to our customers. This engine fuels capabilities such as generative automation, self-healing automation, and advanced document processing, and enables AI Agents to plan, act, and learn continuously.

With this release, we are augmenting PRE with the relevant and necessary context to enable COEs to accelerate the development of agentic process automation at scale. See, Process Reasoning Engine empowering Automator AI.

  • Build 3x faster with advanced models: The new planning and reasoning capabilities enable developers to design, build, and configure automations with significantly greater accuracy and completeness. With Co-Pilot for Automators, developers can now automatically apply best practices such as naming conventions, exception and handling, automatically create and configure variables, and write Python, JavaScript, and VB code.

    See Build automation via prompt.

  • AI Governance: Provides transparency into Co-Pilot for Automators. Administrators can view prompt and event logs, Co-Pilot for Automators responses, and user feedback for each prompt.

    See AI prompt log.

  • Self-healing automations with vision fallback: Generative Recorder can now prevent over 60% of automation failures by combining visual and structural insights from live application screens. This makes automations more resilient, adaptive, and enterprise-ready even as business applications evolve. The new vision fallback capability leverages a sophisticated ensemble of AI models to deliver powerful self-healing even in complex, dynamic UIs.

    Generative Recorder - Vision fallback

Note: New planning and reasoning capabilities in Co-Pilot for Automators and AI Governance are available on public Cloud only.

Image showing benefits of enhanced PRE.
Human-agent collaboration: Turning natural language into action with PRE
We are redefining the employee experience in the era of AI Agents through a new conversational interface powered by Automation Co-Pilot. This innovation combines fragmented knowledge access and workflow execution into a single, unified experience, available standalone or embeddable in any application.

Users can now retrieve accurate, source-attributed information across company systems and documents, and trigger automated processes, simply by using natural language. This results in faster outcomes, fewer manual steps, and a more intuitive way to work.

  • Intent-based automation discovery: Powered by the industry’s first and only PRE, helps users find and launch the right automation instantly while respecting existing role-based access controls.
  • Enterprise-grade security: Safeguards sensitive information and ensures users only see what they are authorized to access, balancing comprehensive information sharing with robust data security.
  • Built-in auditing and governance: Provides full visibility into conversational interactions and automation activity by helping organizations stay compliant with regulatory and internal policies.
Note: Human-agent collaboration is part of the Automation Co-Pilot plus license and is only available on public AWS Cloud in North America. We plan to provide support for EMEA customers in an upcoming update.

conversational automation concept

See Conversational automation with Automation Co-Pilot.

Process orchestration: Advanced process modeling and real-time execution
We are reimagining how enterprise teams build, manage, and scale agentic process automation. With a modern design experience and streamlined navigation, our new process orchestration engine brings together visual modeling, real-time insights, and advanced orchestration across AI Agents, bots, documents, APIs, and teams.
  • Streamlined process modeling and optimization
    • Visually model complex workflows using BPMN with swimlanes.
    • Design modular and reusable logic with support for unlinked nodes.
    • Navigate large-scale processes easily with minimap, pan, and zoom tools.
  • Unified orchestration layer
    • Orchestrate bots, APIs, documents, and teams within a single, cohesive workflow.
    • Enable event-driven automation using Web triggers, with server-side filters to process only relevant incoming data, reducing system load and boosting performance.
      Note: Web triggers are free to use for the Bot Creator license. To execute unattended automations, an Enterprise Platformlicense is required. Web triggers are currently available to customers on AWS Cloud only.

      See Web triggers.

Enhanced developer experience
  • Smart navigation breadcrumbs streamline movement between assets and editors.
  • Access the in-app Help Center for instant contextual guidance.
  • Build faster with a wizard-based Expression Builder and improved validation and error handling.

These enhancements provide a solid foundation for process orchestration at scale, empowering teams to move faster with more visibility, accuracy, and control.


Image showing new capabilities of Next_gen Process Composer

See Next-Gen Process Composer.

Deploy on any platform, including macOS
This release expands automation capabilities to a growing segment of enterprise macOS users across all deployment models. With comprehensive support for web applications, macOS native applications, and macOS devices, Citizen Developers and enterprise teams can seamlessly build and run both attended and unattended automations, unlocking broader and scalable use cases.
  • Seamless macOS automation development: Citizen Developers and automation professionals can now build automations involving both macOS native and web applications. By accessing the Control Room via Chrome and Safari, Citizen Developers can develop and execute automations directly on their macOS desktops, ensuring a consistent development experience across both macOS and Windows.
  • Web and macOS native application recording : A new macOS-compatible recorder enables developers to capture user interactions in browser-based web applications and native macOS applications. This simplifies the creation of precise, repeatable automation workflows within the macOS environment.
  • Attended and unattended automation support: macOS users can now leverage both attended and unattended automation, allowing for the execution of scheduled tasks and business processes without manual intervention. From nightly data aggregation and report generation to customer follow-ups, processes can run reliably across scalable macOS device pools and WLM queues.

    Schedule an automation | About device pools

  • Extensible support for macOS native applications: This release further deepens native macOS integration with the addition of key automation packages:
    • iWork suite integration: Automate workflows using Apple Mail, Apple Numbers, and Keynote for tasks such report creation, data entry, and analysis. See Apple Numbers package.
    • Mail automation: Read, draft, and send emails with attachments. See Apple Mail package
    • AppleScript support: Power users can embed AppleScript into automations to customize interactions with third-party or legacy applications. See AppleScript package.

Additionally, developers can use the Package SDK to create custom macOS packages, enabling automation for proprietary, specific, or complex applications and achieving enterprise-grade coverage across the entire macOS ecosystem. See Package SDK v.37 release.

Note: macOS support will be generally available across public Cloud, private Cloud, and Community Edition.

See macOS support v.37 release.

Other enhancements
  • Workload management at scale

    Automation leaders can now process multiple queues in parallel across available devices, dramatically improving workload throughput.

    • Faster SLAs through parallelism: With concurrent processing of multiple queues, SLA times are significantly reduced. For example, processing three queues in parallel can reduce overall processing time to roughly one-third of the original.
    • Optimum license and device utilization: Since idle resources are now put to use, you realize much higher license and device utilization, and eventually higher ROI on Automation 360.
    • Simplified Workload Management: Parallel queue processing works on default devices. Therefore, Workload Management (WLM) becomes an easy three-step process: Select Automation > Select Queue > Select users.

    Parallel queue processing in WLM

    See Parallel queue processing.

  • Sensitivity label support in Excel automation
    The Excel advanced package has been enhanced to support sensitivity labels (managed through the Microsoft Purview compliance portal). You can apply and retrieve the sensitivity label to or from Excel file using the respective Set and Get sensitivity label actions within the package. Using sensitivity label, customers can now classify documents such as General, Confidential, and Highly Confidential, and enforce protection policies like encryption and access control. This feature helps customers to perform the following:
    • Ensure Excel documents remain compliant with internal security policies
    • Reduce risk of data breaches and regulatory non-compliance
    • Protect sensitive information by controlling access and applying consistent classification

    See Sensitivity label.

  • Co-run Python scripts across multiple automations with shared session
    The Python Script package has been enhanced to support global session which can be shared across parent and child automations. Previously, each child automation using a Python Script initiated a new Python session, which led to maintenance overhead and slower performance. With the shared session capability, customers can now perform the following:
    • Avoid duplicate sessions
    • Maintain session continuity across automation boundaries
    • Improve overall performance and efficiency

    See Python Script package.

  • Grouping by automation run hours: Realize your most valuable automations, devices, and users
    Automation run hours are one of the key metrics to understand the adoption of automation in your enterprise. The Grouping feature in Automation Command Center (ACC) enables you to realize the top automations, devices, and users that contribute to those run hours. This information is critical so that an automation lead can then verify the following:
    • Top devices are maintained in the best of their health with frequent updates.
    • Top users get the best of the resources to continue providing high value.

    Grouping of automation run hours in ACC

    See Automations dashboard.

Release updates

Date Update
11 July 2025 Build 37401 (Cloud) includes a fix for an issue where the mapped Number or Table element to a field of a form was not displayed after rendering the form in the process for the next tasks.
9 July 2025 Cloud release
6 July 2025 Build 37392 (Cloud-Sandbox) includes the following:
  • Introducing Next-Gen Process Composer. See Next-Gen Process Composer.
  • Support for Safari browser on macOS. See Recorder package.
  • Fix for an issue where a field label was removed in Automation Co-Pilot when a user entered the field value or when the system automatically extracted the value (Service Cloud Case ID: 02213709).
  • Fix for an issue where any user with an Export or Import queues permissions and a queue participant or consumer was able to delete a queue (Service Cloud Case ID: 02213384).
  • Fix for an issue when you used the bulk update option for updating Excel advanced package to version 6.23.0, an extra character ($) was added to any variable that was used in the Convert Excel to PDF action (Service Cloud Case ID: 02212023).
  • Fix for an issue where users were not able to include credentials from the Control Room Credential Vault in their automations in certain scenarios (Service Cloud Case ID: 02210548).
  • Fix for an issue where data extraction from consignor form fields that did not have a defined header failed (Service Cloud Case ID: 02208490).
  • Fix for an issue where incorrect average time was displayed for automations that ran for more than 24 hours on the Longest running tab of the Top automations page (Service Cloud Case ID: 02206323).
2 July 2025 Build 37379 (On-Premises) includes the following:
  • Introducing Next-Gen Process Composer. See Next-Gen Process Composer.
  • Support for Safari browser on macOS. See Recorder package.
  • Fix for an issue where users were not able to use special characters such as pipe (|), colon (;), semicolon (;), and angle brackets (< >) in their passwords when setting up Service Credentials at the time of installing or updating their Control Room (Service Cloud Case ID: 0219841).
  • Fix for an issue where a field label was removed in Automation Co-Pilot when a user entered the field value or when the system automatically extracted the value (Service Cloud Case ID: 02213709).
  • Fix for an issue where any user with an Export or Import queues permissions and a queue participant or consumer was able to delete a queue (Service Cloud Case ID: 02213384).
  • Fix for an issue when you used the bulk update option for updating Excel advanced package to version 6.23.0, an extra character ($) was added to any variable that was used in the Convert Excel to PDF action (Service Cloud Case ID: 02212023).
  • Fix for an issue where users were not able to include credentials from the Control Room Credential Vault in their automations in certain scenarios (Service Cloud Case ID: 02210548).
  • Fix for an issue where data extraction from consignor form fields that did not have a defined header failed (Service Cloud Case ID: 02208490).
  • Fix for an issue where incorrect average time was displayed for automations that ran for more than 24 hours on the Longest running tab of the Top automations page (Service Cloud Case ID: 02206323).
  • Fix for an issue where automation failed when a child bot with manual, scanned, or metadata dependencies was added as a dependent to a parent bot (Service Cloud Case ID: 02213434, 02212482, 02213903, 02214567, 02220514, 02220569, 02220849, 02220829).
18 June 2025 On-Premises release
4 June 2025 Cloud-Sandbox release
Note: For documentation on previous builds of this release, see the PDFs available on this page: Automation 360 Release Notes (build versions).

What's new and changed in each product

Navigate to the following pages for details on all the updates (what's new, changed, fixed, and limitations) in each product:

AI Agent Studio v.37 release
Automator AI v.37 release
Automation Workspace v.37 release
CoE Manager v.37 release
Automation Co-Pilot for Business Users v.37 release
Document Automation v.37 release
Bot Insight v.37 release
macOS support v.37 release
Package SDK v.37 release