ServiceNow package updates

Review the updates in released versions of ServiceNow packagesuch as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Bot Agent versions.

Versions summary

The following table lists the versions of ServiceNow package released either with an Automation 360 release or as a package-only release (in descending order of release dates). Click the version link for information about updates in that package version.

Version Release date Release type Bot Agent version Control Room build
2.4.0 27 September 2024 With Automation 360 v.34 (Sandbox) release 21.230 or later 16455 or later
2.3.0 22 March 2024 Package-only; post Automation 360 v.32 release 21.230 or later 16455 or later
2.1.0 6 December 2023 With Automation 360 v.31 (Sandbox) release 21.230 or later 16455 or later
2.0.1 6 September 2023 With Automation 360 v.30 (Sandbox) release 21.230 or later 16455 or later
1.1.1 6 June 2023 With Automation 360 v.29 (Sandbox) release 21.230 or later 16455 or later
Note:
  • To download an individual package (updated in an Automation 360 release where you want only the package), use this URL:

    https://aai-artifacts.my.automationanywhere.digital/packages/<package-file-name>-<version.number>.jar

  • For ServiceNow package, the naming convention is: bot-command-servicenow-<version.number>.jar

    For example, bot-command-servicenow-2.1.0.jar

For detailed steps on downloading a package and manually adding it to the Control Room, see Add packages to the Control Room.

2.4.0

  • Compatible Bot Agent version: 21.230 or later
  • Compatible Control Room version: 16455 or later
Fix

This package update contains changes for the Web triggers feature, which is planned to be made generally available in an upcoming Automation 360 release. You can ignore this package update in v.34 and need not update your automation with this newer version.

2.3.0

  • Compatible Bot Agent version: 21.230 or later
  • Compatible Control Room version: 16455 or later
Fix

The ServiceNow - Add attachment action has been enhanced to gracefully handle situations where the API returns an empty response. This occurs due to various reasons, such as Access Control Lists (ACLs) restricting table access, and missing user permissions.

Previously, the action would throw a null error in this scenario. Now, it will return an empty string.

ServiceNow add attachment action

2.1.0

  • Compatible Bot Agent version: 21.230 or later
  • Compatible Control Room version: 16455 or later
What's changed

Fixed security vulnerability issues. For more information, click the release download link and view the Security & Compliance reports at A-People Downloads page (Login required).

2.0.1

  • Compatible Bot Agent version: 21.230 or later
  • Compatible Control Room version: 16455 or later
What's new
Control room OAuth connection

Use this connection method by creating a custom ServiceNow OAuth connection and storing it in the Control Room.

ServiceNow authentication action

1.1.1

  • Compatible Bot Agent version: 21.230 or later
  • Compatible Control Room version: 16455 or later
What's new

Help Center for bot developers

  • Help Center: We have added an in-app help for bot developers to get contextual information about actions and packages when building automations.

    In-product user assistance

  • Added intuitive icons for actions in a package.