Release date: 10 December 2025

Review what's new and changed in the Community Edition of the Automation 360 v.39 (Build 42496) release. Build 42496 replaces Build 42416.

Note: When a Bot Agent update is required, the Bot Agent is automatically updated to the compatible version.

For more information on updating to this release, see these resources:

Updated release builds

We have released an updated Build 42496 which contains the following:

  • Fix for an issue where the JavaScript, Script is successful If condition returned false even when the script was successful (Service Cloud Case ID: 02287840).
  • Fix for an issue where user data entered in Automation Co-Pilot was lost when users viewed the data in a pop-up window (Service Cloud Case ID: 02284788).
  • Fix for an issue where variable mapping was changed in process editor when using variables containing Japanese characters (Service Cloud Case ID: 02231333).

Automator AI

What's new
Suggest Next Actions (SNA) availability on Community Edition

Community Edition (CE) users can now experience Automator AI > Suggest Next Actions (SNA) as part of their automation development journey. This feature introduces Generative AI–powered assistance directly into the CE platform, enabling developers to get intelligent automation suggestions while building the automations.

Suggest next actions
macOS compatibility for Suggest Next Actions (SNA) suggestions

Suggest Next Actions (SNA) now works on macOS platform. It identifies and recommends macOS-compatible packages correctly. This update aims to confirm the accuracy and reliability of suggestion logic when operating within macOS environments, covering the way for improved platform-specific package handling.

Suggest next actions
Support for macOS in Co-Pilot for Automators
macOS is now supported when prompting in Co-Pilot for Automators.
  • All capabilities available with Co-Pilot for Automators are compatible with the macOS environment.
  • Actions specific to macOS are recognized and available to use when prompting.

Prompt to build an API Task

Co-Pilot for Automators is now supported in the API Task editor, enabling users to leverage prompting when building an API Task. Previously, Co-Pilot for Automators was not available in this editor.
What's changed
Improvements to Process Reasoning Engine enhance ability for model to interpret natural language

Improvements have been made to the model, improving Co-Pilot for Automators capabilities to handle more nuanced and abstract instructions.

Automation Workspace

What's new

Process-level metrics for observability in the Processes Dashboard

Enterprise users can now explore special metrics pages for each process in the Processes Dashboard. This provides real-time insights into how automation is working and its reliability. It helps you understand how automation is performing, identify patterns, solve problems, and improve processes. You can:
  • Drill down into each process to see important charts: Cumulative Status, Success/Failure Trend, and Process Aging.
  • Check data using a default 30-day view with search, filters, and CSV export features.
  • Enjoy easy navigation with a Close button to return to the main dashboard.
  • This is available for On-Premises and Cloud Enterprise License users with the View all requests from public processes permission and the ENT_PROCESS_INSIGHTS flag.

Monitor, analyze, and improve your automations faster, right from the Processes Dashboard.

Processes dashboard

New Custom Date-Time range added to the Automations dashboard (Service Cloud Case ID: 02188024)

Now you can choose exactly how you want to filter and view automation run data using custom time filters from the Automations tab. This means you do not have to use broad pre-set time filters such as 24 hours or 7 days). For example, you can:
  • Get automation run data from 1st September to 10th September.
  • Review data on a monthly basis, such as September run data or October run data.
  • Access data from one year ago.
  • Look ahead 30 days into the future to get automation schedules for the next 30 days.

This gives you precise scheduling, better control, flexibility, and clarity for audits.

Automations dashboard
Task and Device platform details in Audit log

Starting from this release, automations that completed successfully will include the platform information (Windows or macOS) for the task and device in the Run bot finished details table. Administrators or users with View everyone's audit log actions permission can navigate to Administration > Audit logs, and click the automation with the Event type as Run bot finished to view the attributes in the Run bot finished details table.

Audit log | Audit events list
Automation Command Center (ACC) Automations APIs

Documentation is now available for the new Automation Command Center (ACC) Automations API endpoints in Swagger and the documentation portal.

ACC Automations API
Workload Management (WLM) Queue APIs enhancement

You can now use enhanced Workload Management Queue APIs to manage queues and related work items more reliably. The following endpoints were fixed and validated to ensure accurate request and response handling:

  • v3/wlm/queues/export and v3/wlm/queues/import
  • v3/wlm/queues/{id}/members/{memberId}
  • v3/wlm/queues/{id}/workitems/list
  • v3/wlm/automations/list and v3/wlm/automations/{id}
Export queue(s) (POST v3/wlm/queues/export):
Draft queues included in an export request now return a clear validation message indicating that queues in draft status cannot be exported. Previously, draft queues produced a generic error with a null message.
The Swagger and documentation has been updated to reflect the correct request payload parameter (encryptedPassword).
Queue Member APIs (POST v3/wlm/queues/{queueId}/members/{userId}):
Now validates all user and queue IDs. Invalid or nonexistent user and queue IDs now return a 404 Not Found status with descriptive messages such as “The user wasn’t found” or “The queue not found.” Previously, these requests returned 200 OK even though no update occurred.
Queue Update API (PUT v3/wlm/queues/{queueId}):
The autoRetryLimit field now validates values to ensure they are within the supported range (0–10). Previously, out-of-range values were accepted and incorrectly saved.

Workload Management API

Automation Co-Pilot for Business Users

What's changed
Deep-link navigation to Automation Co-Pilot in Microsoft Teams

We have introduced seamless deep-link navigation that allows users to open Automation Co-Pilot embedded in Microsoft Teams directly from an URL. This update enables a more streamlined workflow for all the enterprise users. With this enhancement, you can now click a deep link containing a process request ID (for example, links of the form https://teams.microsoft.com/l/entity/...?...caseId=<ID>) and be taken straight to the waiting task (such as an approval task, a data input or review task) inside the Automation Co-Pilot within Microsoft Teams, automatically landing on the Co-Pilot view associated with the specific request.