Release date: 26 November 2024

Review the top features in this release and view other new features and exciting enhancements for Automation 360 v.35 release.

  • Build 29094: Automation 360 (On-Premises) and IQ Bot (On-Premises)
  • Build 29082: Automation 360 (Cloud)
  • Build 29082: Automation 360 (Cloud-Sandbox)

We have released the updated Cloud Build 29082 (previously Build 29077), Cloud-Sandbox Build 29082 (previously Build 29077), and On-Premises Build 29094 (previously Build 29058). For information about the updates, see Release updates.

Highlights of this release

Here are the top features in the v.35 release:

Connect to any generative AI model
New generative AI models are rapidly being released from model vendors, and customers are creating their own custom models. In this release, we enable you to harness the full potential of AI, by making it easy to connect to these models and use them within your AI Skills and agents. This enables you to take advantage of the latest generative AI innovations and produce the most effective agentic process automations.
Note: This feature requires the Enterprise Platform license. For more information, see Enterprise Platform.

Custom model API

See Uploading a custom model connection.

Build AI Agents faster with AI Skill templates
AI Skills can now be saved as templates enabling you to share and reuse AI Skills across your organization. Pre-built, customizable AI Skill templates give you a head start on building robust and scalable AI Agents and accelerate your time to value with agentic process automation.
Note: This feature requires the Enterprise Platform license. For more information, see Enterprise Platform.

AI Skills template

See Create AI Skills from a template.

Use AAI Enterprise Knowledge RAG in AI Agent Studio for grounded automations
AAI Enterprise Knowledge is our best-in-class solution to provide retrieval-augmented generation (RAG) capabilities to our customers. RAG helps generative AI models create more meaningful outputs and mitigate hallucinations by using your company data to augment LLMs. With this release, you can now use this RAG functionality in AI Agent Studio to build AI Skills that are grounded in your data, enabling you to automate complex business use cases, with the governance you require utilizing AAI Enterprise Knowledge.
Note: This feature requires the Enterprise Platform license and the AAI Enterprise Knowledge license. For more information, see Enterprise Platform.

See Support for RAG capability via Grounded by Enterprise Knowledge.

Improve data extraction accuracy with vision-powered GenAI extraction
Text-based generative AI models fall short when they are used to extract data from complex tables with nested elements or merged columns. In this release, Document Automation integration with vision-based GenAI models unlocks the power of vision-based AI extraction to automate complex document processing tasks. This feature enhances accuracy and reduces the need for manual intervention, allowing you to focus on more strategic initiatives.
Note: This feature requires the Document Automation license. For more information, see Document Automation licenses.

Capabilities of vision-powered generative AI models

See Vision-powered generative AI data extraction.

Scale and adapt your process automations with agentic orchestration
The following new features in this release enable you to enhance process automation performance, scalability, and ease of use.
Note: These features require the Enterprise Platform license. For more information, see Enterprise Platform.
  • Web triggers: Instantly trigger automations when SaaS events occur in your enterprise, ensuring timely and efficient process execution.

    Architecture diagram of Web Triggers with various SaaS applications

    See Web triggers.

  • Connector Builder for On-Premises Control Room instances: Build and distribute packages, using this no-code tool, and seamlessly integrate diverse systems and applications, in an easier, faster, and simpler way.

    See Connector Builder.

  • Real-time proactive view: The Monitoring dashboard provides real-time observability and enables you to gain a comprehensive view across all your production automations, allowing you to scale and operate thousands of processes with ease.

    See Monitoring.

Track real-time value gains from Document Automation and process automations
New in this release is the ability to track, in real-time, the return on investment (ROI) value of different automation types, including task automation, API automation, Document Automation, and queue automation through CoE Manager. With this capability, you can now track the ROI for document automation processes, providing insights into cost savings and efficiency gains. Furthermore, this release stitches real-time reports for all the automation types into a single view providing an end-to-end holistic view of the financial performance of entire process automations. Finally, you can measure the impact of process automations on your bottom line, helping you make informed decisions and optimize operations.
Note: This feature requires the CoE Manager or CoE Manager Plus license. For more information, see Automation 360 components by license and deployment.

ROI for process automation and Document Automation

See ROI tracking.

Reliably automate desktop applications that use the Chromium Embedded Framework
For developers, this release supports object-based automation of desktop applications that use Chromium Embedded Framework (CEF). This expands automation coverage as developers can now automate CEF applications with the same reliability and performance as that of traditional web apps. Developers can also leverage JavaScript in desktop CEF applications to improve the reliability of the automations, for example, by automatically closing unexpected pop-ups.
Note: This feature is available in Recorder package version 3.5.0-20241129-105732 and later. See Recorder package updates.

Optimize automation execution with new deployment queue enhancements
With automatic queueing, automations are instantly added to the deployment queue if a targeted device becomes unavailable, ensuring that the automation can be executed when the device becomes available. This makes the overall deployment process more efficient as users do not have to manually redeploy the automations upon device recovery. This newly introduced queue cleanup automatically moves unprocessed items to the historical activity list, reducing delays and enhancing deployment efficiency.

Deployment tab

See Deployment.

Efficiently manage automation execution recordings
In the v.32 release, we announced the record execution feature, providing you the ability to record automation executions and upload these to the Control Room, so this critical information can help you debug automation failures. In this release, we’ve made this feature more robust with the ability to effectively manage these recordings in case of an upload failure. In the case of a device restart, pending recordings that were not successfully uploaded are automatically retried, ensuring that important execution data is not lost. The system also automatically deletes older recordings that failed to upload after 3 days, freeing up local storage and maintaining an efficient local file system.
Note: This feature requires the Enterprise Platform license. For more information, see Enterprise Platform.

See Record automation execution.

Expand security through integration with new key vault vendor (ARCON)
Automation 360 already provides support for several external key vault providers such as AWS, CyberArk, Azure, and HashiCorp. With this release, we are adding support for ARCON as a key vault provider for On-Premises deployments, specifically for auto-login use cases.

Integration overview of Automation 360 with ARCON for On-Premises deployment

See ARCON Key Vault integration.

Release updates

Date Update
17 February 2025 Build 29094 (On-Premises) includes the following:
  • Includes January 2025 and February 2025 package updates. See January 2025 and February 2025.

  • Fix for an issue where users were not able to update custom OAuth connection settings (Service Cloud Case ID: 02179056).

  • Fix for an issue where Control Room users experienced delay in device availability to run their automations (Service Cloud Case ID: 02128957).

  • Fix for an issue where users were experiencing delay when importing or checking-in bots to the Control Room or Bot Store (Service Cloud Case ID: 02180956, 02180966).
  • Fix for an issue where parameters such as sessions and variables configured in package actions that were updated as part of a bulk package update were missing after the update (Service Cloud Case ID: 02145412, 02148841).
  • Fix for an issue where the timestamps on the Automation Co-Pilot validation page for Document Automation requests were displayed in India Standard Time (IST) for US regions (Service Cloud Case ID: 02163222, 02169928).
  • Fix for an issue where certain Automation Co-Pilot messages were displayed in English when the Control Room language was set to French (Service Cloud Case ID: 02165746).
  • Fix for an issue where the Generate automation action failed when a BPMN file contained certain special characters (Service Cloud Case ID: 02177708).
  • Fix for an issue where the user field column was empty in a .csv file exported from the Historical activity page (Service Cloud Case ID: 02183298, 02183458, 02182443, 02182980, 02185627, 02187495).
  • Fix for an issue where Bot Runner devices were disconnected from the Control Room due to a brief outage of ActiveMQ services (Service Cloud Case ID: 02185002, 02185009, 02185051, 02185019, 02185045, 02185608).
  • Fix for an issue where automations failed to execute in unattended mode when the unattended Bot Runner devices were configured to sign out after executing automations (Service Cloud Case ID: 02182119, 02180333, 02183912, 02184142, 02181532, 02183285, 02184230, 02184242, 02185154, 02184044, 02183402, 02183457, 02184226, 02185775, 02185671, 02183811, 02185293, 02188077, 02180495).
  • Fix for an issue where users were not able to create Standard Forms models using the Create model option (Service Cloud Case ID: 02183308, 02183117, 02183140, 02183600, 0218359, 02181980, 02184271).
  • Fix for an issue where document extraction failed when the Google Vision OCR provider was used without certain licenses (Service Cloud Case ID: 02169589, 02169909, 02166869, 02168877, 02170956, 02171211, 02171455, 02171434, 02170918, 02171534).
  • Fix for an issue where PNG files were automatically saved in the device folder when the secure recording mode was enabled and a bot used the If action with the Window exists and Object exists conditions (Service Cloud Case ID: 02164805).
  • Fix for an issue where automations were not moved from the In progress activity page to the Historical activity page (Service Cloud Case ID: 02172266, 02172404, 02173632, 02174882, 02176925, 02175839).
  • Fix for an issue where users were not able to change the package version in the Bot editor when the package version option was disabled (Service Cloud Case ID: 02169157).
  • Fix for an issue where the automation progress window was not displayed when the Hide bot run window option was disabled (Service Cloud Case ID: 02166813, 02168939, 02169567, 02170007, 02169911, 02171014).
  • Fix for an issue where users were not able to check in bots when the bot import process was in progress (Service Cloud Case ID: 02171982).
  • Fix for an issue where the Control Room displayed duplicate entries for a custom model that was created using similar parameters such as request, model, and response parameters but different models such as Amazon Bedrock, Google Vertex AI, and Microsoft OpenAI.
6 February 2025 Build 29082 (Cloud) includes the following:
  • Includes January 2025 package updates. See January 2025.
  • Fix for an issue where users were not able to create Standard Forms models using the Create model option (Service Cloud Case ID: 02183308, 02183117, 02183140, 02183600, 0218359, 02181980, 02184271).
4 February 2025 Build 29082 (Cloud-Sandbox) includes a fix for an issue where users were not able to create Standard Forms models using the Create model option (Service Cloud Case ID: 02183308, 02183117, 02183140, 02183600, 0218359, 02181980, 02184271).
20 January 2025 Build 29077 (Cloud-Sandbox) includes the following:
  • Includes January 2025 package updates. See January 2025.
  • Fix for an issue to avoid build up of messages on ActiveMQ topics that are no longer required.
13 January 2025 Build 29077 (Cloud) includes a fix for an issue to avoid build up of messages on ActiveMQ topics that are no longer required.
8 January 2025 Cloud release
6 January 2025 Build 29073 (Cloud-Sandbox) includes the following:
  • Includes December 2024 package updates. See December 2024.
  • Fix for an issue where document extraction failed when the Google Vision OCR provider was used without certain licenses (Service Cloud Case ID: 02169589, 02169909, 02166869, 02168877, 02170956, 02171211, 02171455, 02171434, 02170918, 02171534).
  • Fix for an issue where PNG files were automatically saved in the device folder when the secure recording mode was enabled and a bot used the If action with the Window exists and Object exists conditions (Service Cloud Case ID: 02164805).
  • Fix for an issue where automations were not moved from the In progress activity page to the Historical activity page (Service Cloud Case ID: 02172266, 02172404, 02173632, 02174882, 02176925, 02175839).
  • Fix for an issue where users were not able to change the package version in the Bot editor when the package version option was disabled (Service Cloud Case ID: 02169157).
  • Fix for an issue where the automation progress window was not displayed when the Hide bot run window option was disabled (Service Cloud Case ID: 02166813, 02168939, 02169567, 02170007, 02169911, 02171014).
  • Fix for an issue where users were not able to check in bots when bot import process was in progress (Service Cloud Case ID: 02171982).
  • Fix for an issue where the Control Room displayed duplicate entries for a custom model that was created using similar parameters such as request, model, and response parameters but different models such as Amazon Bedrock, Google Vertex AI, and Microsoft OpenAI.
23 December 2024 On-Premises release
26 November 2024 Cloud-Sandbox release
Note: For documentation on previous builds of this release, see the PDFs available on this page: Automation 360 Release Notes (build versions).

What's new and changed in each product

Navigate to the following pages for details on all the updates (what's new, changed, fixed, and limitations) in each product:

AI Agent Studio v.35 release
Automator AI v.35 release
Automation Workspace v.35 release
CoE Manager v.35 release
Automation Co-Pilot for Business Users v.35 release
Document Automation v.35 release
Bot Insight v.35 release