Creating a ServiceNow web trigger
- Updated: 2025/06/04
Create a ServiceNow web trigger to monitor events on a ServiceNow instance. The trigger listens for the configured event and starts the automation when the event occurs.
Configure the ServiceNow web trigger to listen for When new record is inserted event in the Incident table of the ServiceNow instance. When a new record is added to the Incident table, the trigger initiates the Message Box action.