The Genesys package offers a palette of actions to detail and access data for phone records.

Phone palette for Genesys

Genesys Cloud supports the WebRTC technology with the Genesys Cloud WebRTC phone. The Genesys Cloud WebRTC phone runs from a browser, that is, there are no special hardware requirements or software to download. When the Genesys Cloud WebRTC phone is enabled, you can immediately use it to make and receive calls. It is an important part of the onboarding process that phones be created and assigned to agents so that calls are effectively routed from the queue to agents.

Configuring a Genesys Cloud WebRTC phone is a two-step operation. First, base settings must be created and configured by the admin and must already be established. Second, the phone is created and configured to retrieve established base settings. These secondary tasks can be automated. The Genesys package includes the following phone actions:

ActionDescription
Assign phone Assign a phone line to a user. Assign phone action
Create a phone Create a phone record. Create a phone action
List phone base settings Get a list of phone base settings. List phone base settings action
List/search phones Get a list of phones. List/search phones action
List/search sites Get a list of sites. List/search sites action
Remove a phone Remove a phone record. Remove a phone action