You can manage the integration of automation platforms for the program. CoE Manager enables you to track process level return on investment (ROI) of your automations with real-time dashboards.

You can connect up to three Control Room instances with one instance of CoE Manager. These Control Room instances can be either Cloud or On-Premises.


control room integration with coe manager

Cloud Control Room integration

When you enable the integration between the CoE Manager and the Cloud Control Room, the enabled integrations run periodically. This ensures that the CoE Manager automatically pulls the automation data from the Cloud Control Room for ROI calculation.

To retain the enabled integration enabled without any disruption, enter the correct Control Room URL, username, and API key.

The enabled integration ensures that the CoE Manager pulls all the bot execution and transactional data from the Control Room every four hours. Each push includes the current day's data plus the previous day's data in full. This overlap of data is done to ensure there are no data gaps in the case of API call failures. All duplicate data is automatically corrected in the CoE Manager before publishing them on the dashboards.

Architecture

The following image shows the architecture of integrating CoE Manager with a Cloud Control Room:


coe manager cloud integration architecture

On-Premises Control Room integration

To track the ROI of your automations in an On-Premises Control Room, you need to run a bot to push the automation data from the Control Room to CoE Manager on the cloud. The bot checks the activity logs for the specified time and sends the data to CoE Manager. For the bot to execute successfully, you must provide the following information:

  • Control Room URL - This is the URL of the Control Room instance on which the bot executes.
  • API Key username - This is the Control Room user with View everyone's activity and Generate API-Key permissions and who creates the API key.
  • API key - This is the key generated using the above credentials.
  • CoE Manager URL - This is the destination URL which is retrieved from the Admin - Tech tab in theCoE Manager. The activity log data is sent to this URL.
Important: The data collected from the Control Room does not include any personally identifiable information (PII) or sensitive data.
Recommendation: Schedule your bot that pushes data to the CoE Manager to run at least once a day to avoid data gaps in the CoE Manager dashboards. Each data push will include the current day's data plus the previous day's data in full. This overlap of data is done to ensure there are no data gaps in case of API call failures or network issues. All duplicate data is automatically corrected in the CoE Manager before publishing them on the dashboards.
Note: Add the CoE Manager IP addresses to the allowed list in the Control Room. See Add CoE Manager IP addresses to allowed list.

Architecture

The following image shows the architecture of integrating CoE Manager with an On-Premises Control Room.

coe manager on-prem integration architecture

Third-party integrations

With CoE Manager Plus license, you can integrate with third-party automation platforms and reporting tools to calculate ROI and export your organizational data in different formats for visualization.
  • Microsoft Power Automate
  • UiPath
  • ServiceNow
  • Power BI
  • Tableau

Setting up integrations

You can calculate the ROI for automations running both in the Cloud and On-Premises Control Room. With CoE Manager Plus license, you can also calculate ROI for automations created in other automation platforms.

Troubleshooting

If you are unable to see the ROI or activity data in the Opportunities > Execution Tracking tab in CoE Manager, see below for possible reasons:

  • There might be Control Room configuration setup issues in CoE Manager. Ensure that you have correctly set up the following:
    • The Automation Anywhere URL must be in xyz....abc format. It should not be in https://xyz...abc/ format.
    • Automation Anywhere username and API Key are correctly set up in the Control Room and entered correctly in CoE Manager.
  • There might be a problem with the Control Room user account or the API key. To troubleshoot, review the audit logs and the logs for the Control Room user account. See the following examples.

    coe manager trouble shooting image 1


    coe manager troubleshooting image 2

  • Activity API is unable to retrieve the run data for Task Bots. You can verify this by running the activity API and checking whether it pulls data for your bot. If the activity API cannot find these bots, it cannot push their activity logs to CoE Manager. As a result, no ROI will be calculated.
  • API key might have expired. Ensure that API key has not expired by checking the API key expiry duration in the Control Room settings.
  • CoE Manager has not yet performed the batch extraction of activity data from the Control Room. Check the run schedule in the Admin – Tech tab and recheck the ROI data after the integration has run.