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Using Reply action

  • Updated: 11/17/2020
    • Automation 360 v.x
    • Build
    • RPA Workspace

Using Reply action

Use the Reply action to send a response to an email with the same subject.

To send a reply to emails as plain text or HTML through Exchange Web Services (EWS), Microsoft Outlook, or other email servers, use this action within a Loop action. This action does not include any files attached to the original email.

Procedure

Follow these to reply to an email:

  1. In the Actions palette, double-click or drag the Reply action from the Email package.
  2. In the Cc and Bcc fields, enter the email address of additional recipients.
    Note: The Cc and Bcc fields are not case sensitive.
  3. Optional: In Attachment, select the attachment from a location:
    • Control Room file: Enables you to select an attachment that is available in a folder.
    • Desktop profile: Enables you to select an attachment that is available on your device.

      When you are attaching multiple files to an email, to separate the file paths, if you are connected with EWS, use a comma (,), and if you are connected to an email server or Microsoft Outlook, use a semicolon (;).

    • Variable: Enables you to specify the file variable that contains the location of the attachment.
  4. Optional: Select the Validate if attachment is missing check box to verify that you have attached a file and the attached file exists.
    Option Result
    The Validate if attachment is missing check box is selected If a file is not attached, the email is not sent and the bot encounters an error.
    The Validate if attachment is missing check box is not selected The email is sent even if a file is not attached.
  5. In the Plain text or HTML options, select the format that you want to use.
  6. Optional: Enter the content you want to send along with the email in the Message field.
    The email will be appended to the message you have specified.
  7. Optional: Select the Include Go Green message at the end of the email check box.
    The Go Green message appends the following text to the bottom of the email body: Please consider the environment before printing. Let's Go Green!
  8. Select the Email server, EWS or Outlook option from the Send email via list to specify whether to send the emails using Microsoft Outlook or a mail server.
    • If you have selected the Outlook option, you do not need to provide any additional details.
    • If you have selected the Email server option, complete the following fields:
      Note: For information about the host and port to be used for the various mail servers, see Email server settings.
      • Email server host: Enter the host you want to connect.
        Note: If you use the host Outlook.office365.com, there is a limit of 30 messages sent per minute and 10,000 recipients per day.
      • Email server port: Enter the port you want to use to establish the connection.
      • Use secure connection (SSL/TLS): Select this option if you want to use a secure connection with the mail server.
      • My server requires authentication: Select this option if the server requires credentials for access.
        • Username: Enter the username you want to use to access the mail server.

          Choose the username as a Credential or String.

        • Password: Enter the password for the username you have provided.

          Choose the password as a Credential or String.

    • If you have selected the EWS option, complete the following fields:
      • Username: Enter the username you want to use to access the mail server.

        For example, john.smith@myCompanyName.com

        Choose the username as a Credential or String.

      • Password: Enter the password for the username you have provided.

        Choose the username as a Credential or String.

      • Optional: Domain name:
        • If you are an Office 365 customer and you leave this field blank, RPA Workspace uses smtp.office365.com to connect to the server.
        • If you are an Office 365 customer and you have entered a domain name in the username field, you must enter smtp.office365.com in this field.
        • If you are not an Office 365 customer, enter your company domain name. Otherwise, RPA Workspace uses the domain name you provided in the Username field.
      • Exchange Version: Select the version your organization is using:
        • Exchange2010
        • Exchange2010_SP1
        • Exchange2010_SP2
        • Exchange2007_SP1
        • Exchange2013
      • Authentication type: Select the authentication type:
        • Basic
        • OAuth2

          If you select OAuth2, the Username, Password, Client ID, and Tenant ID fields are mandatory to establish the connection to the server. The recommended practice is to use OAuth Authentication for enhanced security.

      • Client ID and Tenant ID: Enter the unique client and tenant IDs generated when you registered the application in the Microsoft Azure portal.
      • Authorize: Click this option to sign in to your account, accept the permissions requested to authenticate, and establish a connection with the EWS OAuth server.
        Note: You have to establish the connection only when connecting for the first time.
  9. Click Save.
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