ServiceNow update record action

Use the Update Record action to update a record in ServiceNow with name-value pairs.

Prerequisites

Ensure that you are authenticated before initiating any ServiceNow action. For more details, see ServiceNow authentication action.

Procedure

  1. From the Actions pane, select ServiceNow > Records > Get Record and place it in the canvas.
  2. Specify details in the following fields:
    1. Table name: Enter the ServiceNow table name.
    2. Sys_id: Enter the sys_id of the record. If the record ID is captured in a variable, you can provide the variable name.
    3. In Fields and data, select Dictionary or Entry list. In the example, Dictionary is selected and the name-value pair is specified to update the record.
    4. The session name displays as Default.

    Update record action for service now
  3. Click Run to save and run your bot. When the bot is run successfully, your record is updated with the specified details.