Using the Conversational Automation Interactions license
- Updated: 2025/08/23
The Conversational Automation Interactions (Number of Interactions) license allows you to track how often people interact with Automation Co-Pilot based on usage.
License overview
This license counts every time a person uses the Conversational Automation interface as a billable unit. These units are taken from the interaction bundle you bought beforehand. This license give you flexible, usage-based access to conversational automation features, letting organizations increase automation based on how much they actually use it.
Benefits of using Conversational Automation Interactions
- Pay-as-you-grow licensing based on real user engagement
- No need for per-user licensing
- Perfect for expanding automation to thousands of users without worrying about bot limits
Prerequisites
- Automation 360 version .38 or later
- Conversational Automation SKU bought with interactions included
- License type:
COPILOT_CONV_ITRC - Metric:
CPCInteractions(like 10,000 interactions)
Enable and view Conversational Automation Interactions license
Access the License Management Page
- Log in to your Control Room as Admin.
- Navigate to: Administration → Licenses.
- Click the Main Group tab.
- In the Automation Co-Pilot section, find: Conversational Automation Interactions (Number of Interactions).
View License Availability
- Available: Total interactions you bought.
- Used in this Control Room: Number of interactions already used.
- Remaining licenses: Interactions left
- Click the license name: Conversational Automation Interactions (Number of Interactions).
- Look at the breakdown by Control Room and Number of Interactions used.
- (Optional) Set up notifications:
- Configure volume threshold alerts in Admin settings to get alerts when usage is close to the limit.
- You can also set a grace period to allow some interactions after the purchased amount is used up.
Enable consumption in Automation Co-Pilot
- Deploy or set up an Automation Co-Pilot use case, like a support ticket assistant, order processing, or HR inquiry bot.
- Make sure users are interacting through a Co-Pilot interface. This is needed to count interactions.
- Every human interaction, such as clicking a button. sending a message, or selecting a response, will be counted and deducted from the license.
Monitor and control usage
- Usage is automatically tracked by the license system.
- Use the v2/license API to:
- Check the remaining interaction volume.
- Set up logic to stop or limit access when usage goes over set limits.
- Allows services to report and get information on usage and availability
Use Case: Streamlining employee IT support with Conversational Automation
Business challenge
A large company gets hundreds of the same IT support requests every day, like resetting passwords or fixing software installation problems. These requests overwhelm the helpdesk, causing delays, higher costs, and a bad experience for employees.
Solution Automation Co-Pilot + Conversational Automation Interactions
The company uses Automation Co-Pilot with Conversational Automation. This lets employees fix common IT problems through and easy chat interface in Microsoft Teams.
- Employee starts a request using a chat interface:
- “Reset my VPN password”
- “Install Microsoft Teams on my laptop”
- The Conversational Automation bot replies with guided prompts or forms, activating backend bots to help.
- Each employee action, like choosing a response or sending a request, is tracked and counted as one interaction using the Conversational Automation Interactions license.
- Real-time usage is watched in the Control Room, so the business can see how licenses are used.
Results
| Metric | Outcome |
|---|---|
| Help desk response time | Reduced from hours to minutes |
| IT ticket volume | 40% deflected from live agents |
| Employee satisfaction | Increased due to instant self-service |
| License usage visibility | Transparent tracking via usage dashboards |