The Conversational Automation Interactions (Number of Interactions) license allows you to track how often people interact with Automation Co-Pilot based on usage.

License overview

This license counts each time someone interacts with the Conversational Automation interface as a billable unit. These units are deducted from the interaction bundle you purchased earlier. This license provides flexible, usage-based access to conversational automation features, allowing organizations to monitor how much they actually use it.

Benefits of using Conversational Automation Interactions

  • Licensing is based on actual user engagement
  • No need for licensing each user individually
  • Ideal for expanding automation to thousands of users without worrying about bot limits

Prerequisites

Make sure you have the following:
  • Automation 360 version .38 or later
  • Conversational Automation SKU bought with interactions included
  • Enterprise Platform license

Enable and view Conversational Automation Interactions license

Access the License Management Page

  1. Log in to your Control Room as Admin.
  2. Navigate to: Administration → Licenses.
  3. Click the Main Group tab.
  4. In the Automation Co-Pilot section, find: Conversational Automation Interactions (Number of Interactions).

View License Availability

Check these columns:
  • Available: Total number of interactions you purchased.
  • Used in this Control Room: The number of interactions you have already used here.
  • Used in Other Control Rooms: The number of interactions used in the Control Room you are currently logged into.
  • Remaining licenses: The number of interactions you have left.
To see detailed usage:
  1. Click the license name: Conversational Automation Interactions (Number of Interactions).
  2. Look at the breakdown by Control Room and Number of Interactions used.

Enable consumption in Automation Co-Pilot

  1. Deploy or set up an Automation Co-Pilot use case, like a support ticket assistant, order processing, or HR inquiry bot.
  2. Make sure users are interacting through a Co-Pilot interface. This is needed to count interactions.
  3. Every human interaction, such as clicking a button. sending a message, or selecting a response, will be counted and deducted from the license.
Note:
  • Machine-initiated or background automation does not use up this license.
  • Usage is automatically tracked by the license system. The product will limit usage when there are no balance interactions available.

Use Case: Streamlining employee IT support with Conversational Automation

Business challenge

A large company gets hundreds of the same IT support requests every day, like resetting passwords or fixing software installation problems. These requests overwhelm the helpdesk, causing delays, higher costs, and a bad experience for employees.

Solution: Automation Co-Pilot + Conversational Automation Interactions

The company uses Automation Co-Pilot with Conversational Automation. This lets employees fix common IT problems through and easy chat interface in Microsoft Teams.

  1. Employee starts a request using a chat interface:
    • “Reset my VPN password”
    • “Install Microsoft Teams on my laptop”
  2. The Conversational Automation bot replies with guided prompts or forms, activating backend bots to help.
  3. Each employee action, like choosing a response or sending a request, is tracked and counted as one interaction using the Conversational Automation Interactions license.
  4. Real-time usage is watched in the Control Room, so the business can see how licenses are used.

Results

Metric Outcome
Help desk response time Reduced from hours to minutes
IT ticket volume 40% deflected from live agents
Employee satisfaction Increased due to instant self-service
License usage visibility Transparent tracking via usage dashboards