Usage statistics

Automation Anywhere collects usage statistics from Automation 360 for product improvements.

Usage statistics provides information on where users might be facing issues with the product, the most used or least used features, and so on. This information helps in product improvement which in turn helps in improving the customer experience.

By default, the Usage statistics option is enabled in the Control Room and usage data is collected. The data collected is stored in Automation 360 and the service provider cloud. The collected data is typically generic information such as anonymized user details, customer name, and user navigation workflows such as menus the users access and clicks.

An administrator can disable the Usage statistics option by changing the settings in the Control Room.

Note: The option can be disabled only for On-Premises installations.
If you disable the Usage statistics option, various in-product updates will be blocked such as:
  • Product announcements
  • User notifications
  • Educational spotlights
  • Contextual user assistance like tips on productivity boost
For more information on the impact of disabling the Usage statistics option, see Blocking the platform.