The Genesys package offers a palette of actions to detail and access data for grouping records.
Group action palette for Genesys
Groups organize people with similar traits. For example, users that share skills, locations, or other information maintained in Genesys Cloud can be grouped for organizational functions.
- Subject Matter Experts (SMEs): A group of SMEs can let others in the organization know the most current information.
- Projects: Groups related to projects streamline information to the team and expedite updates and planning.
- Locations: Groups can simplify communication for geographical updates and events.
|Bulk-add members into group||Add multiple members into a group.
|Delete member||Delete a member from a group.
|List groups||View all groups.
|List members||List all the members in a specific group.