ServiceNow authentication action

Use the Authentication action to connect to your ServiceNow instance. After the authentication is successful, you can use other command actions to perform various operations in ServiceNow.

Prerequisites

You must have the Client ID and Client secret generated in your ServiceNow instance. To generate the Client details, see Create an OAuth API endpoint for external clients.
You must have the Bot creator role for your Automation Anywhere Control Room to use the ServiceNow package in a bot.

You can authenticate access to ServiceNow by retrieving the authentication parameters from the ServiceNow instance and using them in Automation 360.

Procedure

Log in to your ServiceNow instance.
Click All > Application Registry.
Select the OAuth you created.
Use the Client ID and Client Secret in your Authentication action from the Control Room.
Log in to the Control Room.
Create a new bot or edit an existing bot. See Create your first bot.

From the Actions pane, select ServiceNow > Authentication and place it under the start of the bot flow.


Security Information	Option
Client ID/Client secret/ User name/ Password	Select one of the following options to specify the Client ID/Client secret/ ServiceNow username/ password: Credential: Enables you to use a value in the Credential Vault that contains information about the Client ID/Client secret/ ServiceNow username/ password. Variable: Enables you to use a credential variable that contains information about the Client ID/Client secret/ ServiceNow username/ password. Insecure string: Enables you to enter the Client ID/Client secret/ ServiceNow username/ password for the ServiceNow Authentication.

In the ServiceNow URL field, enter your ServiceNow instance URL.
(Optional) Enter the API version.
In the Client ID field, enter the Client ID copied from ServiceNow. In the example video below an Insecure string is used, while you can use Credential or Variable options for better security.
In the Client Secret field, enter the Client Secret copied from ServiceNow.
Enter the ServiceNow user name.
Enter the ServiceNow password.
Enter Default as the Session name.
You can assign the authorization header to a variable by creating either a Multiple or Dictionary variable.
<span>This video shows how to view Client ID and secret in ServiceNow and the Authenticate fields in A360</span>

Click Run to save and run your bot. Once authenticated, you can use the token to call other ServiceNow API services.