Configure custom announcements

Custom announcement enable administrators to communicate an important piece of information or a critical update to all the other Control Room users.

Note: Custom announcements feature requires the Enterprise Platform license. For more information about supported version for this feature, see Enterprise Platform.

You can configure the custom announcement settings to specify a title and a detailed message (or, notification). Choose between an informative or a critical announcement. You can also set the status of the announcement as active or inactive.

When a custom announcement is active, all the Control Room users can see it as a banner (read-only text) on the Control Room Home page.

Note: An informative announcement can be cleared by users after they have viewed the details. However, a critical announcement is always displayed in the Control Room as a persistent banner above any informative announcement. Only an administrator can remove it by marking the critical announcement as inactive.

Procedure

  1. Log in to the Control Room as an administrator.
  2. Navigate to Administration > Settings.
  3. In the Custom announcement settings, click Edit.
  4. Use the Announcement status toggle to select one of the following options:
    • Inactive: (Default) Custom announcements are disabled by default.

      Although you can still create a custom announcement and save the information, you have to activate the setting in order to communicate the details to users.

    • Active: Select this option to activate and communicate custom announcements to all the users.
  5. Select one of the following options for the type of user announcement that you intend to communicate:
    Type of announcement Details
    Informative Select this option if the announcement is for user information purpose.

    Information such as an upcoming update to one of the Automation 360 packages and key benefits associated with it are an example of an informative announcement.

    		 Informative banner
    Critical Select this option if the announcement requires immediate attention from the users.

    This announcement is displayed with a distinctive color to highlight critical details. For example, a periodic network maintenance.

    Critical banner
    This Informative and Critical announcements appear as part of banner notifications, and users can click it to review the details. If there are multiple notifications, users can use the left and right arrows to scroll across the items.
    Note: Automated system-generated announcements, network connection related alerts are treated as priority 1, license server errors are priority 2, and a license expiry alert are a priority 3. Custom messages have the lowest priority.
  6. In the Announcement title field, enter a title for your announcement.
  7. Optional: In the Announcement body field, enter the announcement details.
    Note: Multi-language support is not available for Announcement title and Announcement body fields.
  8. Click Save changes.
    The custom announcement is set to notify users based on your configuration.
    Note: The banner is only displayed after you have saved the configuration and marked the status as Active. It can take from a few seconds to about 5 minutes for the banner to appear on the Control Room Home page. Alternatively, you can also refresh the Control Room page to view the banner.