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Convert an existing device to a multi-user device

  • Updated: 11/12/2020
    • Automation 360 v.x
    • Manage
    • RPA Workspace

Convert an existing device to a multi-user device

If you have a server OS, multi-user OS, or hosted VMs such as AWS, Microsoft Azure, or VMware as the Bot Runner machine, you can convert your existing device to a multi-user device.


This task is performed by the Control Room administrator. You must have the necessary rights and permissions to complete this task. Ensure you are logged in to the Control Room as the administrator.

Converting a device enables you to share the same device between Bot Runner and Bot Creator users because they can coexist in different sessions simultaneously. Also, multiple parallel executions of a bot can be performed on the same machine.

If you encounter Auto Login issues because multiple users are sharing the device or because it is a remote device, convert your device to a multi-user device.

If you have a single-user device and want to use RDP-based deployment, then set the device type as Multiple users and Concurrent sessions supported to 1.


  1. Navigate to Manage > Devices.
  2. Hover over the Actions icon for the device.
  3. Click Edit.
  4. Change the Device type to Multiple users.
  5. Enter a value for the Concurrent sessions supported field.
    The maximum number of allowed concurrent sessions depends on your device license type and the hardware configuration. For example, consider that concurrent sessions is set to 10 and each bot requires 4 GB RAM for execution. If your system RAM is lower than this value, the bot execution might fail.
    Also, if the maximum number of sessions allowed in your device is 10 and the multi-user device is set as the default device for 3 Bot Creator users and 2 attended Bot Runner users, then the value for the concurrent sessions supported will be 5. Therefore, at a time, only 5 bots can be deployed concurrently by the unattended Bot Runner users. So ensure that your hardware and device license type support the number of sessions you set.
  6. Click Save changes.
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