Queues palette

The Genesys command package offers a palette of actions to detail and access data for grouping records.

Queues palette for Genesys

Queues are the waiting lines of interactions. Agents select the On Queue status to enter their predefined queues. Contact center queue settings include creating and managing queues for voice and chat channels for the entire organization. The Genesys package includes the following queues actions:

Action Description
Add to queue Add selection to queue. Add to queue action in Genesys
List members List the members of a queue. List members (Queues) action
List/search queues Retrieve a list of queues that match your input criteria. List/search queues action
Remove from queue Remove selected users from a queue. Remove from queue action