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Queues actions

  • Updated: 2022/06/17
    • Automation 360 v.x
    • Build
    • RPA Workspace

Queues actions

The Genesys command package offers a palette of actions to detail and access data for grouping records.

Queues action palette for Genesys

Queues are the waiting lines of interactions. Agents select the On Queue status to enter their predefined queues. Contact center queue settings include creating and managing queues for voice and chat channels for the entire organization. The Genesys package includes the following queues actions:

Action Description
Add to queue Add selection to queue.
  • Enter the Session name for your changes to the repository.
  • Enter the Queue ID of the queue that you want to add.
  • Select how the data will be entered to begin adding user data to the queue.
    • If using a List:
      • Select the data Type.
      • Enter the Value of the data in the list.
    • If using Variable, then select the established variable of the data to be entered in the queue.
List members List the members of a queue.
  • Enter the Session name for your changes to the repository.
  • Enter the Queue ID of the queue that you want to add.
  • Choose a variable where the outcome data can be saved.
List/search queues Retrieve a list of queues that match your input criteria.
  • Optionally, enter a Name for the list.
  • Enter the Session name for your changes to the repository.
  • Choose a variable where the outcome data can be saved.
Remove from queue Remove selected users from a queue.
  • Enter the Session name for your changes to the repository.
  • Enter the Queue ID for the queue that you want to remove users from.
  • Select how the data will be entered to begin adding user data to the queue.
    • If using a List:
      • Select the data Type.
      • Enter the Value of the data in the list.
    • If using Variable, then select the established variable of the data to be entered in the queue.
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