ServiceNow New Record trigger
- Updated: 2023/05/17
Create a trigger to monitor a ServiceNow table for new records and begin succeeding RPA actions in your bot flow.
Prerequisites
- The bot creator must have access to a ServiceNow account with required permissions to perform tasks enabled by this package. See Roles.
- Follow ServiceNow guidelines for authenticating to an external client with OAuth 2.0. See Set up OAuth.
- Create a Developer account and Developer instance in ServiceNow. See Personal Developer Instances.
- Ensure that you are authenticated before initiating any ServiceNow action. See Authentication
The new record trigger monitors the creation event of any record within a time period. Upon record creation, the trigger invokes and returns data. If multiple records are created within the entered time period, then the trigger returns data of multiple records.
Map your trigger to a ServiceNow table, and then enter the time period to send a query for that table data. When a new record is found, this trigger is invoked and begins succeeding bot actions.