Bot Insight v.26 release

Review what's changed and the limitations in Bot Insight for the v.26 release.

What's changed

With the expanded user interface, you can now gain more insights into the Document Workspace. A new dashboard is available that delivers insights to Document Automation activity and trends, such as number of uploaded documents, pages and average extraction time. See more information in the following topic.

Document Workspace dashboard

Limitations

DataTable widgets for Bot Insight dashboards currently show a maximum of 100 records.

Service Cloud case ID: 01820004, 01851999, 00760252, 00806950
To avoid errors from occurring during bot lifecycle management, the private workspace dashboards will be imported only when the bot is imported directly to the private workspace.

Importing a bot to the public workspace and checking the bot out to the private workspace will not import the associated private workspace dashboards.

Service Cloud case ID: 00760022, 01803726, 01794757, 01777561, 01780407, 01842554, 01874606
Connectors for Bot Insight, such as Tableau or Power BI, work only with the following authentication mechanisms:
  • Authentication based on Control Room database
  • Authentication based on Active directory

Service Cloud case ID: 01863601, 01909212