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Actions allowed on view queue page

  • Updated: 10/04/2021
    • Automation 360 v.x
    • Manage
    • RPA Workspace

Actions allowed on view queue page

Use different actions such as sorting, searching, or filtering on the table view of the queues.

Searching and filtering

For ease of access, apply search parameters to ID, Start Time, Work item result, Status, and Queue Name columns.

  • Specify the search parameters in the search bar for Queue Name. When you specify search parameters for the same column, the system searches using OR operator. When you specify search parameters for different columns, the system searches using AND operator.
  • Choose the search parameters from a list in the search bar for Work Item Status.
  • Apply filters to Work Item Result to quickly track the final status of the work item. For example if the work item was completed or skipped.
  • Use the Work Item ID to search for specific work items and combine with the Start Time to monitor the progress of the work items that you search based on the ID. The Start Time filters the list of all work items that start between two given Start Date and Start Time. For example, all work items started between 01/08/2021 13:00 hrs. and 31/08/2021 15:00 hrs.
    Note: Use a hyphen (-) as separator between IDs as any other symbol gives an error. For example, 100-250.

Table items

The following describes the list of items that can be viewed in the table:

Table Item Description
ID Shows the system generated id for a work item. When a work item is added to a queue, system generates an id for that work item.
Status

Shows Work item status:

Use the View queues details page to view the details of a particular queue.

Start Time and End Time Shows the work item's processing start/end time and date.
Modified by Shows the name of the last user who had modified the work item.
Last Modified Shows the time and date when the work item was modified last.
Note: Apart from the above system generated columns, the fields that you define in your work item are also displayed as columns.

Actions on table column

Use the following actions on a table column:

  • Click a column to sort it in ascending and descending order. You can sort up to three columns by holding the Shift key when you click two more columns. This gives you the option of sorting two additional columns. This way the sorting is done on the entire table and not just the data that is currently visible to you. The last sorting is stored in memory applied by a user per session.
  • Drag a column to the left or right
  • Move your mouse cursor at the end of the column and drag to re-size

Actions on work items

Use the following tasks on specific work items:

Table Item Description
Refresh Allows you to refresh the table contents so that you can view the latest work item status
Delete Allows you to delete one or multiple work items.
Mark complete Allows you to mark one or more work items as Complete whose status is On hold, Data Error, or Ready to run.
New Allows you to mark one or more work items as New whose status is On hold, or Data Error
On hold Allows you to mark one or more work items as On hold whose status is New
Customize columns

Allows you to show or hide specific columns. By default, all columns are displayed including the ones defined in the work item.

Alternately, select work items and use the following actions. Note that these actions can be performed only at a table level and not on individual work items.

Table Item Description
View Allows you to view details of selected work item.
Edit Allows you to edit details of selected work item. You can see this icon only if you are the Queue Owner or Participant or Consumer and the status of the work item is Unsuccessful, On hold, or Data error
Delete Allows you to delete the selected work item. Note that if a work item is in Active state, you are not allowed to delete it.
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