Release date: 4 June 2025

Review what's new and changed in the Community Edition of the Automation 360 v.37 (Build 37392) release. Build 37392 replaces Build 37139.

Note: When a Bot Agent update is required, the Bot Agent is automatically updated to the compatible version.

For more information on updating to this release, see these resources:

Updated release builds

We have released an updated Build 37392 which contains the following:

  • Support for Safari browser on macOS. See Recorder package.
  • Fix for an issue where a field label was removed in Automation Co-Pilot when a user entered the field value or when the system automatically extracted the value (Service Cloud Case ID: 02213709).
  • Fix for an issue when you used the bulk update option for updating Excel advanced package to version 6.23.0, an extra character ($) was added to any variable that was used in the Convert Excel to PDF action (Service Cloud Case ID: 02212023).

macOS support

What's new
The release expands automation capabilities to a growing segment of enterprise macOS users across all deployment models. With comprehensive support for web applications, macOS native applications, and macOS devices, Citizen Developers and enterprise teams can seamlessly build and run both attended and unattended automations, unlocking broader and scalable use cases.

macOS support v.37 release

Automation Workspace

What's new
Support of Simplified Chinese language in Control Room (Service Cloud Case ID: 02171136, 02170860, 02176637, 02190266)

Automation 360 now provides localization support for Simplified Chinese for its user interface (UI), automation, and documentation. To access it, navigate to the Control Room interface, click the language icon (globe icon) next to the user profile setting (My settings), and select the Simplified Chinese language from the list.

Workload Management (WLM) APIs
  • Queue management
    Create Queue (POST v3/wlm/queues):
    You can now create a queue with only the create permission. Previously, you needed either create, manage, import, export or owner permissions.
    Update Queue (PUT v3/wlm/queues/{queueId}):
    You can now update a queue with manage or owner permissions. Previously, you needed either create, manage, import, or export permissions.
    Delete Queue (DELETE v3/wlm/queues/{queueId}):
    You can now delete a queue with manage or owner permissions. Previously, you needed either create, manage, import, export, or owner permission.
    Add Queue Owner (POST v3/wlm/queues/{queueId}/members):
    You can now add an owner to a queue with create, manage, import, or owner permissions. Previously, you needed either create, manage, import, export, or owner permissions.
    Export queue(s) (PUT v3/wlm/queues/export):
    You can now export queue(s) with only export permission. Previously, you needed either manage, import, export or owner permissions.
    Adds a consumer (POST v3/wlm/queues/{queueId}/consumers):
    You can now add a consumer with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    Removes a consumer (DELETE v3/wlm/queues/{queueId}/consumers/{consumerId}):
    You can now remove a consumer with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner premissions.
    Adds a participants (POST v3/wlm/queues/{queueId}/participants):
    You can now add a participant with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    Delete a participants (DELETE v3/wlm/queues/{queueId}/participants/{roleId}):
    You can now remove a participant with create or manage or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    Delete a queue member (DELETE v3/wlm/queues/{queueId}/members/{userId}):
    You can now remove an queue member with create or manage or import or owner permissions. Previously, you needed either create, manage, import, export or owner permissions.
    The following validation rules are added:
    • An error will be thrown if the queue description exceeds 255 characters.
    • An error will be thrown if the manual processing time is less than 0 or greater than 9999.
    • An error will be thrown if a positive processing time is provided without a corresponding processing time unit.
    • An error will be thrown if the processing time unit does not match one of the allowed values: SECONDS, MINUTES, HOURS, DAYS.
    • An error will be thrown if the provided display column ID does not correspond to any work item model attributes.
    • An error will be thrown if the column ID in the work item processing order does not match any work item model attributes.
    • An error will be thrown if the priority order does not start from 1 or is not sequential.
    • An error will be thrown if the work item processing order sort direction does not match 'asc' or 'desc'.
  • Work item model management
    Create Work Item Model (POST /v3/wlm/workitemmodels):
    You can now create a work item model with either create or import permissions. Previously, you needed either create, manage, import, or export permission.
    Delete Work Item Model (DELETE /v3/wlm/workitemmodels/{workItemModelId}):
    You can now delete a work item model with only the manage permission. Previously, you needed either create, manage, import, or export permission.
  • Work Item Export
    Download Work Items Export File (GET /v3/wlm/workitems/export/download):
    You can now download a work items export file with only the export permission. Previously, you needed either create, manage, import, or export permission.
What's changed
File size limit for Control Room objects

The Control Room objects, such as bots, processes, templates, forms, and AI Skills, now have a size limit of 50 MB. Also, the maximum default size for all repository bots is now 50 MB. This improvement helps prevent out-of-memory (OOM) and Control Room shutdown issues caused by large file sizes.

For example, when you perform a bulk package update, the bot size limit of 50 MB prevents OOM issues in the Control Room.

Bot Lifecycle Management | Create your first bot
Revised Workload permissions for better user experience
With revised Workload Management (WLM) APIs, Workload permissions are enhanced to use minimal permissions to manage queues and work items. This enhancement includes:
  • Creating a queue only with the create permission.
  • Updating and deleting a queue with manage or owner permissions.
  • Adding an owner to a queue with create, manage, import, or owner permissions.
  • Exporting queue(s) only with the export permission.
  • Adding or removing a consumer or participant with either create, manage, or owner permissions.
  • Adding or deleting a queue member with either create, manage, import, or owner permissions.
  • Creating a work item model with either create or import permissions.
  • Deleting a work item model with only the manage permission.
  • Downloading a work items export file with only the export permission.
Update to log in error message

The login error message has been updated to inform the user to log in again to connect to the Control Room if there are already 5 concurrent sessions active and the user attempts to log into a 6th session.

User sessions

Automation Co-Pilot for Business Users

What's new

Form Builder updates

New options have been introduced in the Advanced behavior section of the Rich Text Editor property panel in Form Builder to enhance the chat interface experience for Form Builders and Business users. These options include:
  • Hide rich text toolbar: This feature allows the Rich Text Editor to function like a chat history interface by hiding the toolbar.
  • Set field focus at the end of the content: This ensures the text input area automatically scrolls to the bottom when new messages are added, allowing users to view the latest messages without manual scrolling.

Advanced behavior options for Rich Text Editor

Using the Rich Text Editor element

Document Automation

What's changed
Support for adding more custom aliases (Service Cloud Case ID: 02182397)

You can now add more custom aliases for a field to define all the different aliases that defines the field for improving data extraction.

Considerations when creating learning instance in Document Automation

Bot Insight

What's changed
Enhanced Bot Insight dashboards for more accurate metrics

Bot Insight's dashboards for bots and devices have been improved to display exclusively bot and device-related data. This enhancement includes the introduction of some job types, ensuring that only data related to these job types is displayed. This focus on relevant data leads to more accurate metrics, as unrelated data is excluded from the dashboards. The various job types introduced with this enhancement are TASK, WORKFLOW, WORKORDER, WLM_TASK, EXPORT, API, AARI, RUN_NOW, SCHEDULED, TRIGGER, AUDIT_EXPORT, QUEUE_EXPORT, QUEUE_IMPORT, WORKITEM_EXPORT, and ROLE_EXPORT.

Operations dashboard