Transform how your employees work with the intuitive chat experience of Automation Co-Pilot. Enhance your enterprise operations by enabling natural language interactions that replace static forms with conversational interfaces, boosting innovation and productivity.

Automation Co-Pilot, leveraging Amazon Q Business, provides context-aware answers and unified search experience. It supports complex workflows with conversational commands and ensures security with role-based access control.

The conversational approach simplifies access to process automations and information, improving efficiency and productivity. Automation Co-Pilot helps users easily find and deploy relevant automations relevant to their roles, such as HR tasks, without extensive training. This approach accelerates operational efficiency and productivity from day one.

What is conversational automation?

Conversational automation is transforming our interaction with technology by enabling us to communicate with systems as naturally as we do with each other. Instead of navigating complex menus or filling out rigid forms, you can simply ask questions or give instructions in plain English. It is like giving your software a voice and the ability to understand your intent. Behind the scenes, advanced AI and natural language processing work together to interpret and respond to your requests, making the experience feel like a real conversation.

In the workplace, this technology is revolutionizing daily workflows. Employees can quickly get answers, complete routine tasks, and access information without needing to handle complex systems or wait for assistance. This creates a more efficient, user-friendly environment where technology adapts to people, not the other way around. What makes this particularly powerful is its ability to remove traditional barriers between users and digital tools, creating experiences that feel intuitive and genuinely helpful rather than cumbersome or mechanical.

Key features

Natural conversational experience
Users can interact with enterprise systems in plain language, such as, What is the maximum credit limit increase I can request for a Tier B customer without CFO approval? or Create a sales order in SAP. This eliminates the need for technical expertise or training to locate and execute automations.
Knowledge integration
Integrates with enterprise knowledge bases using retrieval augmented generation (RAG) to provide accurate, context-specific responses. RAG provides customized, context-specific responses for your business needs, reducing AI hallucinations by grounding responses in enterprise-specific data. It is integrated with conversational Co-Pilot, allowing it to run automations and retrieve specific information through a single unified experience.
Automation discovery and execution
Conversational automation identifies relevant automations mapped to the user’s role and allows them to execute workflows directly from the interface. For example, an HR user can onboard a new employee by querying the system, which suggests and runs automations like creating a Workday record or sending a welcome email, and so on.
Human-in-the-loop collaboration
Combines automated tasks with manual oversight where decisions or inputs are required, ensuring workflows remain efficient yet adaptable.
Unified search and action
A single conversational interface enables users to search for information, retrieve insights, and trigger automations across multiple systems without switching contexts. It is also easy to locate and deploy automations through conversation.
Embedded productivity
Conversational automation can be embedded in business applications like Salesforce, SAP, or Workday, providing users with instant access to automations within their daily workflows.
Prompt suggestions
Prompt suggestions make tasks easier and faster by offering ready-to-use starting points that you can simply click to activate. They help you get started quickly, save time, and focus on completing your work instead of figuring out the next steps. Designed to enhance productivity, these prompts guide you smoothly through your workflow, allowing you to achieve your goals efficiently.

Benefits

  • Ease of use: Users do not need prior knowledge of automations; they can simply type natural language prompts to access and run relevant automations.
  • Time savings: Saves time by letting users get things done quickly through natural language, skipping complex navigation and speeding up every step of the workflow.
  • Improved onboarding: New users can quickly learn and execute workflows without extensive training, streamlining processes and enhancing efficiency.
  • Productivity boost: Simplifies operations and accelerates outcomes by integrating knowledge retrieval and automation execution, users can focus on high-value activities, leading to a 3x boost in productivity.
  • Scalability: Supports large repositories of automations, making it easier for users to find the right processes even in complex environments. The conversational interface, powered by advanced natural language understanding, simplifies complex workflows and improves accessibility.
  • Governance and security: Ensures compliance with role-based access control (RBAC).
  • Accessibility: Improved accessibility to enterprise knowledge bases.

Broad applications across industries

Conversational automation has measurable impact across industries:

  • Banking: Speeds up loan processing, client onboarding, and fraud detection while ensuring compliance.
  • Healthcare: Simplifies claims processing and prior authorizations, allowing healthcare professionals to prioritize patient care.
  • Manufacturing: Enhances supply chain management by providing real-time insights and agile responses to disruptions.
  • Retail: Improves customer service with personalized support and automates backend operations like order processing.
  • Energy and oil and gas: Streamlines resource performance tracking and scheduling maintenance tasks.

Availability

Conversational automation capability is available on AWS Cloud only and requires the Enterprise Platform license along with Conversational Automation Co-Pilot User license. When the license is assigned, conversational automation capability is available to all users assigned with each of these roles, permission, and device license:

  • Role: AAE_Robotic Interface User, AAE_Robotic Interface Manager, or AAE_Robotic Interface Admin
  • Permission: Manage AI Knowledge
  • Device license: None
Note: Once a user is assigned to the Conversational Automation Co-Pilot User license, activation might take up to 24 hours.

Setting up

Complete the AuthConfig registration and enable OAuth2 services before configuring conversational automation.
  • AuthConfig registration
    1. Log in to the Control Room as the administrator.
    2. To obtain the AuthConfig App login URL, you can either:
      • From the Control Room, navigate to Administration > Settings > OAuth and click the link provided in the Registration text area, or
      • Copy and paste this URL (default URL) into a browser window: https://oauthconfigapp.automationanywhere.digital
    3. In the AuthConfig App Log in dialog box, click Log in to log in with your existing Apeople credentials. You are re-directed to the A-People home page (login required) page.
    4. From the A-People home page, enter your credentials (username and password) and click Log in. You are re-directed to the AuthConfig App page.
  • Enable OAuth2 services
    1. In the AuthConfig App page, select Control Rooms on the left side of the page to display a list of all the Cloud Control Room instances.
      Note: If new Control Room instances were added through the Licenses and cloud services portal, click Sync cloud Control Rooms at the top of the page to update and display them in the list.
    2. Click the Control Room name or hover over the actions menu (three vertical ellipses) located to the right of the Control Room name and click the Binoculars icon. The Control Room details page displays.
    3. To generate a registration token for the Control Room to enable OAuth2 services, click Generate token at the top right of the page.
    4. A confirmation message displays asking if you want to generate the token. The generated token is required to register your Control Room tenant with OAuth2. Click Generate.
    5. Navigate to Administration > Settings > OAuth.
    6. In the text area, paste the token you copied to register the Control Room with our OAuth2 services to enable using OAuth2 access token.
    7. Click Validate and review the data to ensure that it matches the Name and Host URL you were expecting.
    8. Click Save changes.

      Saving the registration token will automatically enable OAuth2 for the selected Control Room tenant.

The following workflow lists how to use conversational automation to enhance the experience for your business user:

Note:
  • With the conversational automation feature, a brief description and summary of the automations are automatically generated when the process is checked into the public workspace. For existing automations in the public workspace, to auto-generate descriptions, log in to the Control Room as an administrator and navigate to Administration > Settings > Automation Co-Pilot for Business Users > AI-Based Automation Descriptions, then click Generate Descriptions. This is a one-time activity.
  • It might take some time for the automations to appear in the Assistant after the user checks them into the public workspace.