Web triggers
- Updated: 2024/12/23
Web triggers
Event-driven Web triggers are a powerful mechanism that enables your applications to react instantly to specific events within other web services or applications. By automatically initiating automations based on these real-time events, you can streamline workflows, improve efficiency, and ensure your systems stay synchronized with the latest data.
- The web triggers functionality is not available out of the box and must be enabled separately. Contact your Automation Anywhere Customer Support for assistance on enabling this feature: Open a support case (A-People login required).
- This feature is available on Cloud only, and requires the Enterprise Platform license. For more information about supported version for this feature, see Enterprise Platform.
Overview
Automation Anywhere Control Room provides event-driven Web triggers that enable how applications and services interact in real-time.
Web triggers are configured within the Control Room to subscribe to specific events occurring in other SaaS applications such as GitHub, Google Calendar, Jira, Microsoft 365 Outlook, or ServiceNow. For example, a trigger can be set up to monitor for incident record additions in ServiceNow. Whenever a new record is created, a notification is immediately sent, initiating an automated workflow within the Control Room.
Event-driven Web triggers offer a reliable, efficient, and scalable real-time data exchange, empowering users to effortlessly connect and synchronize applications. This innovative technology opens new possibilities for businesses to streamline operations, enhance decision-making, and drive growth.
- Key benefits of Web triggers
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- Real-time responses: Immediate actions based on events, eliminating delays.
- Enhanced efficiency: Real-time triggers eliminate the need for manual intervention or scheduled polling, saving time and resources.
- Enhanced decision making: Ability to anticipate and respond to events before issues escalate.
- Improved data accuracy: Data is transferred in real time, reducing the risk of inconsistencies or outdated information.
- Increased automation: Real-time triggers can be used to automate a wide range of tasks, from data entry to complex automations.
- Use cases for Web triggers
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- Incident management: Automatically trigger incident response workflows based on alerts from monitoring tools.
- Customer support: Initiate support cases based on customer inquiries or feedback.
- Fraud detection: Trigger investigations based on suspicious financial transactions.
- Supported licenses
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- Private Web triggers: Bot Creator and Citizen Developer licenses are supported.
- Public Web triggers: Attended and unattended licenses are supported.
By understanding your specific business needs and processes, you can identify numerous opportunities to leverage Web triggers for automation and efficiency gains.
