Conversation action in Genesys

Use the Get conversation action to call details on a conversation from Genesys.

Settings

  • Enter the Conversation ID of the conversation in Genesys that you want to call details for.
  • Enter the Session name.
  • Select how the outcome data will be saved.
    • If using Multiple variables, use the following steps for each variable:
      • Click Add variable mapping.
      • Enter the Key of the variable.
      • Choose a variable where the data will be saved.
      • Click Add for this division to be saved to the configured variable.
    • If using a Dictionary variable, then select the established variable.