Automation 360 v.34 Release Notes

Release date: 27 September 2024

Review the top features in this release and view other new features and exciting enhancements for Automation 360 v.34 release.

  • Build 26372: Automation 360 (Cloud-Sandbox)
  • Build 26372: Automation 360 (Cloud)
  • Build 26355: Automation 360 (On-Premises) and IQ Bot (On-Premises)

We have released the updated Cloud Build 26372 (previously Build 26366) and Cloud-Sandbox Build 26372 (previously Build 26366). For information about the updates, see Release updates.

Highlights of this release

Here are the top features in the v.34 release:

Create automations faster with Autopilot BPMN support
In our previous Automation 360 v.33 release, we announced Autopilot, leveraging generative AI to build automations fast. In this release (v.34), we’ve made it faster by importing your existing business process model and notation (BPMN) documents and using Autopilot to automatically create related outlines of processes and tasks, including structure and logic. This drives faster time-to-development and more value from existing BPM tools and BPMN outputs.
Note: This feature is only available to cloud customers and requires the Automator AI Platform Base license. See Automator AI Platform Base.

Autopilot transformer flow with bpmn

See Autopilot workflow for BPMN.

Use third-party RAG in AI Agent Studio for grounded automations
Retrieval-augmented generation (RAG) helps generative AI models create more meaningful outputs and mitigate hallucinations by using your company data to augment LLMs. With our open architecture, you can now use the RAG functionality of AWS Knowledge Base and Google Vertex AI data stores when building AI Skill templates. RAG gives AI Agents relevant knowledge to make them smarter so they can more effectively automate your key business processes, resulting in:
  • Higher productivity and efficiency, with less time spent on tedious data entry and manual data analysis.
  • Faster identification of anomalies, opportunities, and risks based on your actual data.
  • Higher return on automation by automating more complex business processes that require your data.
Note: This feature requires the Enterprise Platform license. For information about supported version for this feature, see Enterprise Platform.

Create Model connections using Amazon Bedrock and Google Vertex AI RAG capability

See Create Grounded Model connections with Amazon Bedrock RAG capability| Create Grounded Model connections with Google Vertex AI RAG capability .

Execute AI Agents faster with AI Skills support now in API Tasks
AI Agent Studio gets even better in this release with the ability to execute AI Skills in API Tasks. You get our most modern task execution infrastructure in API Tasks and faster execution of AI Agents using AI Skills. This reduces the cost and improves the performance of automations while enabling you to integrate with generative AI models in a scalable, safe, and governed manner.
Note: This feature is only available to cloud customers and requires the Enterprise Platform license. See Enterprise Platform.

AI Skills package integration with API Tasks

See Use AI Skills in API Tasks.

Ensure responsible use of AI with analytics and governance features
With new governance features, you can now ensure responsible and compliant use of AI. Code analysis enhancements allow you to monitor and enforce your AI use policy with user notifications for immediate remediation before check-in. New AI dashboards provide complete visibility on usage, and AI analytics provide real-time data to contain and remediate any incidents quickly.
Note: This feature requires the Enterprise Platform license. For information about supported version for this feature, see Enterprise Platform.

AI governance dashboard

See AI governance dashboard.

New code analysis rule for AI governance

See AI governance code analysis rule.
Direct scheduling of automations is now faster and easier
Schedule process automations in less time and with less effort using new process first capabilities that enable direct scheduling of processes. This eliminates the need to create shell bots for scheduling and creates a more intuitive, user-friendly interface that enables you to focus on driving value, adoption, and productivity through automation.

See Schedule process automation | Run process automation.

Track real-time value gains from API Tasks with new analytics dashboards
Real-time dashboards in CoE Manager show the savings realized through API Tasks. This is a one-click way to view the automation's time and cost benefits, which you can then easily share with your organization.

ROI for API Tasks

See ROI tracking| Configuring automation types for measuring benefit.

Automate modern web applications that use the ShadowDOM web standard
For developers, this release supports object-based automation of modern web application (for example, ServiceNow, Salesforce) components that use the ShadowDOM standard. Universal Recorder powered automation provides a streamlined user experience and minimizes the risk of automation failures in such applications. Newly introduced CSS selectors will also improve the reliability of all types of web-based automation.
Note: This feature is available in Recorder package version 3.3.1-20241001-095119 and later. See Recorder package updates.
Meet regional compliance requirements with new data sovereignty options for Document Automation
Document Automation puts generative AI to work to process documents at scale accurately, but which can become complex as your organization works and automates across the globe. You can now select specific regions for generative AI services to ensure compliance with local data sovereignty rules and regulations. Beyond just US and EU regions, there’s now more flexibility and control to specify Australia, Canada, Japan, and India for generative AI processing.

Regional compliance with new data sovereignty options

See Document Automation settings.

Release updates

Date Update
11 November 2024 Build 26372 (Cloud-Sandbox) includes the following:
  • Fix for an issue where Task Bots were not visible when they were added using the Run action in the Task Bot package from a parent bot (Service Cloud Case ID: 02163129).
  • Fix for an issue where values in columns were swapped in certain scenarios when using the Insert work item action (Service Cloud Case ID: 02153270, 02153465, 02153500).
  • Fix for an issue where actions in the Dictionary package were missing variables of type Any (Service Cloud Case ID: 02165977).
  • Fix for an issue where the Watched variable in the debug mode displayed incorrect value (Service Cloud Case ID: 02165726).
  • Fix for an issue where the bot deployments were stuck in the execution queue on the In progress activity page or failed in certain scenarios (Service Cloud Case ID: 02165898, 02166205, 02166534).
  • Fix for an issue where the Extract field action in the PDF package failed to save the extracted value in dictionary and string variables.
  • Fix for an issue where bots were not visible on the Select bots to update page when package versions were updated for bots.
  • Fix for an issue where redeployment of a scheduled bot failed when device pool or run-as-users were used.
3 November 2024 Build 26372 (Cloud) includes the following:
  • Fix for an issue where Task Bots were not visible when they were added using the Run action in the Task Bot package from a parent bot (Service Cloud Case ID: 02163129).
  • Fix for an issue where values in columns were swapped in certain scenarios when using the Insert work item action (Service Cloud Case ID: 02153270, 02153465, 02153500).
  • Fix for an issue where actions in the Dictionary package were missing variables of type Any (Service Cloud Case ID: 02165977).
  • Fix for an issue where the Watched variable in the debug mode displayed incorrect value (Service Cloud Case ID: 02165726).
  • Fix for an issue where the bot deployments were stuck in the execution queue on the In progress activity page or failed in certain scenarios (Service Cloud Case ID: 02165898, 02166205, 02166534).
  • Fix for an issue where the Extract field action in the PDF package failed to save the extracted value in dictionary and string variables.
  • Fix for an issue where bots were not visible on the Select bots to update page when package versions were updated for bots.
  • Fix for an issue where redeployment of a scheduled bot failed when device pool or run-as-users were used.
20 October 2024 Cloud release
16 October 2024 Build 26366 (Cloud-Sandbox) includes the following:
  • Includes October 2024 packages updates. See October 2024.
  • Support for GPT-4o-mini model for Azure OpenAI vendor in Model connection.
  • Support for GPT-4o model for Azure OpenAI vendor in Model connection.
  • Support for Gemini 1.5 Flash model for Google Vertex AI vendor in Model connection.
  • Support for Anthropic Claude 3.5 Sonnet model for Google Vertex AI vendor in Model connection.
  • Support for Anthropic Claude 3.5 Sonnet model for Amazon Bedrock vendor in Model connection.
  • Fix for an issue where deployments were queued on multiuser Bot Runner devices when there were simultaneous deployments initiated by users (Service Cloud Case ID: 02161311).
  • Fir for an issue where the External Connections setting in Document Automation was not retained after an update in certain scenarios (Service Cloud Case ID: 02160623).
  • Fix for an issue where run-time compilation error occurred in automations with variable mapping of type Any when there was a reference to another automation (Service Cloud Case ID: 02161012).
  • Fix for an issue where Automation Co-Pilot and Process Composer automations failed when File type variable was used as the input variable (Service Cloud Case ID: 02154065, 02155812, 02156587).
  • Fix for an issue where creating a role with the Download data files permission failed in certain scenarios.
  • Fix for an issue where copy or import of learning instances failed in certain scenarios when validation feedback was enabled.
  • Fix for an issue where the data chunking option in GCP Datastore was disabled.
  • Fix for an issue where users were unable to download templates manually from the Bot Store.
  • Fix for an issue where the automation names were not displayed when viewing scheduled activities.
  • Fix for an issue where the regular expression validation rule was not displayed in the field and document rules.
11 October 2024 On-Premises release
27 September 2024 Cloud-Sandbox release
Note: For documentation on previous builds of this release, see the PDFs available on this page: Automation 360 Release Notes (build versions).

What's new and changed in each product

Navigate to the following pages for details on all the updates (what's new, changed, fixed, and limitations) in each product:

AI Agent Studio v.34 release
Automator AI v.34 release
Automation Workspace v.34 release
CoE Manager v.34 release
Automation Co-Pilot for Business Users v.34 release
Bot Insight v.34 release