Automation Co-Pilot for Business Users supported features

There are more ways you can use Automation Co-Pilot.

Overview

Automation Co-Pilot using embedded widget enabled you to setup your embedded iFrame widget and run your automations, while maintaining the consistent Automation Co-Pilot experience, in your favorite web applications such as ServiceNow, Salesforce, and Genesys.

There are now more opportunities for you to get the most out of the Automation Co-Pilot experience, with additional enhancements and features.

Automation Co-Pilot in Microsoft Teams

Automation Co-Pilot allows you to bring the Automation Anywhere platform experience of running bots directly to Microsoft Teams. This allows for your business users to automate tasks without leaving their favorite collaboration applications. This can be expanded to even more automation opportunities and improve the existing routine tasks and processes.

Enhancements
  • Automation Co-Pilot can be accessed by users at anytime from their Teams apps menu in the sidebar tab. The Automation Co-Pilot app can be pinned by users to show up next to their Activity and Calendar tabs.
  • When Automation Co-Pilot is deployed in Teams, this will become a web application that is available for users, as a tab application experience.
  • The automation experience will always be in Teams, without needing to navigate to or use multiple applications.
  • All details and statuses of your bots, tasks, and automations are in Teams.
  • The automation experience in Teams provides access to all Automation Co-Pilot functionalities, such as running your automations, complete tasks from your workflows, and being alerted by proactive notifications on your important events.
Benefits
  • Anyone who uses Teams can use Automation Co-Pilot.
  • For any employee who uses Teams for everyday tasks, they would require access to services, such as human resources, IT, or even customer support. With a simple bot run:
    • You can create a new IT ticket to contact your IT admins quicker, without the need to access Okta or other applications.
    • You can contact HR directly and the bot establishes connection to your HR helpdesk.
    • You might need to create a support ticket to resolve a customer issue, now you can do that directly in Teams.

See the following video for an overview of Automation Co-Pilot in Microsoft Teams:

For reference of setup process, see Integrate Automation Co-Pilot with Microsoft Teams.

Smart embedded forms and dynamic data mapping

As a developer, you can design smart forms to embed in a widget of a host web application and run a script to populate data dynamically. This saves you time to avoid repetitive data re-entry while you run your automations.

To learn more, see Smart embedded forms and dynamic data mapping and Map data from HTML to form.

Enhanced automation activities

In the embedded widget, you will find that when you run your automations (attended bots), the interface has been improved to show you better automation activities. You must have the Manage my activity permission as a prerequisite to use the bot controls.

Enhancements
  • When you run your attended automations, its progress and execution status, as well as controls to pause, start (resume), and stop, are located in a progress page inside the Embedded Automation application.
  • You can easily switch between the Automation tab to execute additional automations and navigate back to the progress view, to monitor the running automations
  • You can view more details of your bots such as the error message, when your bots had failed, to give you a better insight into your bot status.
Benefits
  • This gives you an ease of mind when you run your automations, as all the relevant controls and details of your bots are located in one place.
  • The user interface make it simpler for you to run your automations.

For reference of the user interface enhancements, see Automation Co-Pilot Desktop Assistant automation activities.

Platform alerts and notifications

Notifications from the Automation Workspace can work in a widget to notify users of specific task completions and bot status.

You will be notified with real-time message alerts based on recent automation events that occurred in Automation Co-Pilot. Notifications are alerts that notifies and updates you based on statuses of your automations. When you view notifications in your embedded widget, you will only see relevant updates for your automations.

Enhancements
  • The Notifications tab in your widget will alert you of your automation outcomes such as the successful or failed status of your bots. You no longer need to check each individual bot to view its current status.
  • When you are assigned a task, the New task assigned message will notify you, and you can click to be redirected to the newly assigned task and confirm your details.
  • You can filter your list of notifications with the Attention needed toggle to identify high-priority tasks that requires your attention
Benefits
As you run your automations in your embedded widget, the notification system helps enhance your automation experience as you are updated in real time for any successful or failed bots and newly assigned tasks.

For reference, see Notifications.

Tags

These tag improvements provide a more accurate search and save you time when searching for available tags. You can select and manage up to 500 tags at a time in the tag selector, when you configure your process. The tag selector can display up to 500 tags at a time. You can fully or partially type keywords that makes up the tag and use the search all function for the tag selector to view the database for the tag.
Note: A minimum of two characters are required to use the search all function.
For reference of adding tags, see Configure a process.

URL Parameters

These process level URL improvements make it easier for you to pass URL data to your requests:

  • You can pass custom data from applications to requests.
  • Supported data types include: dates, time, number, text box, check box, radio button, text area, and drop-down.
  • Hidden variable types in a form are supported to receive URL data.

See Construct URL parameters for supported elements.

You can use supported languages from Control Room to change the localized language for your embedded widget or web page. You use the XX_XX format to structure the language format, such as for English (en_US) and French (fr_FR), that you can add to the end of a URL such as www.sampleaddress.com/en_US or www.sampleaddress.com/fr_FR. This language format is based on the JavaScript language tags.