Use the Delete Record action to delete a record from a ServiceNow table.

Prerequisites

Ensure that you are authenticated before initiating any ServiceNow action. For more details, see ServiceNow authentication action.

Procedure

  1. From the Actions pane, select ServiceNow > Records > Get Record and place it in the canvas.
  2. Specify details in the following fields:
    1. Table name: Enter the ServiceNow table name.
      Note: Ensure that you enter the table name in lower case.
    2. Record Sys_id: Enter the sys_id of the record. If the record ID is captured in a variable, you can provide the variable name.
    3. The session name displays as Default.
      ServiceNow delete record
  3. Click Run to save and run your bot. When the bot is run successfully, your record in the ServiceNow table is deleted.