Automation credits are a flexible, volume-based licensing option in Automation Anywhere. They let you use consume multiple services from Document Automation and Automation AI with a single pool of credits at fixed rates.

Automation credits overview

Automation credits are a common consumption license that makes it easier to buy and use Automation Anywhere features. Instead of having different license types, you can use one set of credits for many services at set conversion rates.

There are two types of Automation Credit Licenses:

  • Automation AI Credits – for AI Agents and Automation Anywhere provided models.

  • Document Automation Credits – for processing and extracting documents in Automation Anywhere Cloud.

Key benefits of Automation credits:

  • Unified Licensing: Buying is easier with these credits. You can consume multiple services with a single credit pool. New capabilities become available for use as soon as they are released in the product.
  • Transparency: You get a clear view of purchased, used, and remaining credits. You'll also get alerts when your credits are almost used up.
  • Flexibility: Credits can be used across different Automation Anywhere services. You can see detailed usage in Control Rooms and services.

Accessing Automation credits

To access Automation credits:
  1. Log in to your Control Room as an admin.
  2. Navigate to: Administration > Licenses.
  3. In the Products section, you can select Automation AI Credits or Document Automation Credits.
  4. The License details page displays:

    License details with for Automation AI Credits

    You can view:
    • Total purchased: The total number of Automation credits you have bought and added to your license. For example, if your organization purchases 10,000 Automation credits, this number will appear under Total purchased.
    • Used (in this Control Room and in other Control Rooms): The number of credits already consumed by automations, broken down into usage in the current Control Room and usage in any connected Control Rooms. For example, if 3,000 credits were consumed on the currently logged in Control Room and 1,500 credits were consumed in another Control Room, the total credits used will display as 4,500.
    • Remaining Automation Credits: The number of unused credits still available for your organization after subtracting used credits from the total purchased. For example, if you purchased 10,000 credits and have used 4,500, the Remaining Automation Credits will show 5,500.
      Note: Always monitor the Remaining Automation Credits section to avoid service interruptions. Use the alerts feature to receive notifications when credit balances are low.
    • Grace volume/days (if applicable): An extra allowance of credits and additional days provided by Automation Anywhere beyond your purchased limit, often to prevent interruptions while you renew or add more credits. For example, if your license includes a 10% grace volume, and you run out of your 10,000 credits, you can continue consuming up to 1,000 additional credits before services stop.
      Note: Our grace policy is 10% more credits and 15 days to consume the 10% grace volume.

Viewing Usage details

To view usage details:
  1. On the License details page, expand the Usage details section.
  2. Switch between tabs to view:
    • This Control Room: Credits consumed in the current Control Room.
    • Other Control Rooms: Credits consumed in connected Control Rooms.
    • Credit Consumption: Breakdown by service and feature.
  3. You can look deeper to find out which services used credits, like Automation AI Credits or Document Automation Credits. For instance, if OpenAI Interactions used 20 credits and Sonnet Interactions used 30 credits, you can see the details in the Credit Consumption tab. The remaining credits update automatically.

Use Case: Tracking Credit Consumption for Document Processing

A financial services company uses Automation Anywhere Document Automation to process loan applications. Each document processed consumes a certain number of Automation credits.
  1. The company purchased 50,000 Automation credits at the start of the year.
  2. Each loan application document processed consumes 5 credits.
  3. In one month, the company processes 6,000 documents, consuming 30,000 credits.
Tracking Consumption:
  • In the Control Room > Licenses > Automation Credits, the admin can see:
    • Total Purchased Credits: 50,000
    • Credits Used: 30,000
    • Remaining Credits: 20,000
  • The admin also sets up alerts to notify the team when remaining credits fall below 10,000.
Outcome:
  • The company gains clear visibility into how credits are being spent.
  • They can forecast when they will need to purchase additional credits.
  • Business operations continue smoothly without disruption.