Control Room fail-safe status
- Updated: 2023/01/13
Control Room fail-safe status
The Control Room connects to the Automation Anywhere Cloud license server and obtains license entitlements based on the license key that is installed on the Control Room.
- When the Control Room cannot connect to the license server, it moves into the fail-safe status.
- When the licenses are oversubscribed on the Control Room, the Control Room moves into the fail-safe status.
With respect to the Control Room license server database, the Control Room is in one of three states. These states indicate what user licensing actions can be performed. With each state change, an entry is made in the audit log.
- Active
- Normal operations. All API calls from the Control Room are accepted by the license server.
- Fail-safe
- Only the heartbeat API call is allowed to the license server. All other calls from the Control Room are stopped.
- Fail-safe-expired
- The Control Room stops all operations, and all users are
logged out of the Control Room.
- Fail-safe expiry threshold: After the license server moves a Control Room into fail-safe mode, it waits up to 30 days to reinstate the license. After 30 days, the status is changed to Suspended, and you need to connect to technical support to restore the Control Room to fail-safe mode.
Fail-safe entry | Fail-safe expiry | |||
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Due to loss of connectivity | Due to license overconsumption | Due to loss of connectivity | Due to license overconsumption | |
Days | Two days after loss of connectivity | Two days after overconsumption | 30 days from fail-safe entry | 30 days from fail-safe entry |
Reason | Loss of connectivity/license server down | License overconsumption. If user licenses are consumed more than allocated, the Control Room displays a message showing the overconsumption. | Loss of connectivity/license server down | License overconsumption. (Consumption is more than purchased license count.) |
Remedy | Restore connection | Release overconsumed license and sync license with LS or renew the
licenses overconsumed.
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Restore connection |
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Possible operations |
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Notifications | After the initial 48 hours, you will see a banner in your Control Room with a message about the overconsumption. | On the 30th day, you will see the banner with a red background and a post that the user will not be able to log in. After the 30th day, you will not be able to use the Control Room. |