Read and Review Automation Anywhere Documentation

Automation 360

Close Contents

Contents

Open Contents

Troubleshoot bot run issue

  • Updated: 8/14/2019
    • Automation 360 v.x
    • Build
    • RPA Workspace

Troubleshoot bot run issue

Issue: I'm unable to deploy a bot because I get the following – Unexpected error setting up a new user session.

Cause:
Most often, this error is caused by invalid device credentials.
Solution:
Confirm the device is registered and connected.
  1. Select Devices > My devices from the Automation Anywhere web interface.
  2. Confim that the Status column shows Connected for the relevant device.
Confirm that the device username and password are correct.
  1. Select the profile icon on the Automation Anywhere web interface and select Edit profle.
  2. Verify the device username.

    Depending on how the device is configured within the network, you might need to prepend it with the domain name. For example, domainname\firstname.lastname.

  3. Verify the device password.
Send Feedback