Install Automation Anywhere remote agent for Citrix 2.0: Recorder package version 2.8.6

Install the Automation Anywhere remote agent for Citrix 2.0 available with Build v 2.0.0.7 on the Citrix Virtual Apps server where the virtual applications are installed.

Prerequisites

Keep the following considerations in mind when automating a task in the Citrix environment using the new Automation Anywhere remote agent for Citrix 2.0:
  • If you are using Google Chrome for automation, ensure that the Automation Anywhere extension (version 3.0.0.0 or later) for Automation 360 remote agent is installed and enabled.

    Google Chrome extension for Automation 360

  • Both Automation Anywhere remote agent for Citrix 1.0 and 2.0 can run on Citrix environment at the same time.
  • When you use the 2.8.6-20220823-160834 or later version of the Recorder package in your bots, we strongly recommend that you use the Automation Anywhere remote agent for Citrix 2.0. If you have not installed the Automation Anywhere remote agent for Citrix 2.0, then we have support for an automatic fallback where the existing Automation Anywhere remote agent for Citrix 1.0 will be used.
    Note:
    • During fallback, the Automation Anywhere remote agent for Citrix 1.0 will work only with technologies and browsers that it supports.
    • Bots created using Recorder package (version 2.8 and later) will work with Manifest V3 extension. For Manifest V3 extensions, ensure that you connect to Automation Anywhere remote agent for Citrix 2.0.
  • For Citrix automation, bots created using Recorder package (versions earlier than 2.8.6) will not work with Automation Anywhere remote agent for Citrix 2.0. Ensure that you connect to Automation Anywhere remote agent for Citrix 1.0 instead.
  • If you are using Automation Anywhere remote agent for Citrix 2.0 and the Bot Agent over the same Citrix environment, ensure that you do not uninstall the Automation Anywhere remote agent for Citrix or Bot Agent without reinstalling the updated version of either of these. For example, if you uninstall Automation Anywhere remote agent for Citrix, then ensure that you either install the new version of Automation Anywhere remote agent for Citrix or you reinstall the Bot Agent so that the registry entries remain updated.
  • If you have bots that use 2.7.3-20220527-004608 or earlier version of the Recorder package, then the bots will use the existing Automation Anywhere remote agent for Citrix 1.0.
  • Automation Anywhere remote agent for Citrix 2.0 will not work if Citrix XenDesktop is also connected from the same Bot Creator or Bot Runner device.
  • Technology selection drop-down option for Recorder is not supported.
  • Microsoft UI automation (COM) is not supported.
  • SAP automation is not supported.
The following technologies and browsers are supported with Automation 360 remote agent for Citrix:
  • Google Chrome
  • Internet Explorer
  • Microsoft Edge
  • Microsoft Edge with IE mode
  • Mozilla Firefox
  • Java
  • Electron apps
  • Microsoft Active Accessibility (MSAA)
  • Microsoft UI automation

Procedure

  1. Log in to the Citrix Virtual Apps server.
  2. Download the latest version of the Automation Anywhere remote agent for Citrix 2.0 installer file to the Citrix Virtual Apps server. The Automation 360 remote agent running on the Citrix server interprets data received from Automation 360 and responds appropriately.
    1. Go to A-People Downloads page (Login required).
    2. Select and download the Automation Anywhere remote agent for Citrix 2.0.
  3. Run the Automation Anywhere remote agent for Citrix 2.0 installer.
    1. Extract the AARemoteAgent_2.0.zip file and double-click the A360RemoteAgent.exe file.
    2. On the Automation 360 Remote agent Setup screen, click Next.
    3. On the Select Destination Folder screen, click Browse to specify a non-default location for installing the remote agent. Click Next. The default location for installation is set to C:\Program Files (x86)\Automation Anywhere\A360 Remote Agent.
    4. On the Setup Status screen, track the status of the installation process.
    5. On the Setup Wizard Complete screen, click Finish to complete the setup.
  4. From the Citrix interface, add the Automation Anywhere remote agent for Citrix 2.0 application to the Citrix Delivery Controller.
    This registers the Automation Anywhere remote agent for Citrix 2.0 as a Virtual App in the Citrix StoreFront.
  5. Verify that the Automation Anywhere remote agent for Citrix 2.0 is available from the Citrix StoreFront.
    The Citrix StoreFront name for the Automation Anywhere remote agent for Citrix 2.0 remote agent is A360 Remote agent.

Allow list policy

To add the virtual channel specific to A360 Remote agent to the allow list, do the following:

  1. Update the group policies, see Virtual channel allow list
  2. Following are the details of the virtual channel to be added to the allowed list:
    • Virtual Channel name: AAV2
    • Application Path: C:\Program Files (x86)\Automation Anywhere\A360 Remote Agent\A360.RemoteAgent.exe
  3. Restart your Citrix environment.
  4. If the method described in step 2 fails, proceed with the following procedure:
    1. Check the following registry: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Citrix\VCPolicies (REG_MULTI_SZ)
    2. Ensure the following entry is present: AAV2,C:\Program Files (x86)\Automation Anywhere\A360 Remote Agent\A360.RemoteAgent.exe
  5. If the entry listed in step 4 is not present, then create the same entry in the Citrix environment registry and restart the Citrix environment.