Get user action in Genesys

Retrieve the details of a user.

Settings

  • Enter a unique user ID for Internal user ID.
  • Enter the Session name for your changes to the repository.
  • Select how the outcome data will be saved.
    • If using Multiple variables, use the following steps for each variable:
      • Click Add variable mapping.
      • Enter the Key of the variable.
      • Choose a variable where the data will be saved.
      • Click Add for this data to be saved to the configured variable.
    • If using a Dictionary variable, then select the established variable where outcome data can be saved.