Automation 360 v.27 Release Notes

Release date: 11 January 2023

Review the top five features in this release and view other new features and exciting enhancements for Automation 360 v.27 release.

  • Build 16701: Automation 360 (Cloud and Cloud Sandbox) and IQ Bot (Cloud)
  • Build 16685: Automation 360 (On-Premises) and IQ Bot (On-Premises)

We have released updated builds for fixes after the Automation 360 v.27 GA build, which was Build 16667. For information about the fixes in these updated builds, see Updated release builds.

Highlights of this release

Here are the top 5 features in the v.27 release:

Embedded smart forms and dynamic data mapping for embedded widgets
Faster design and use of your embedded automation: You can now design your forms using a responsive and real-time canvas that automatically adjusts to the desired form size. This feature provides a faster way to create embedded interfaces that interact with any web applications. You can also configure these forms in your business applications, such as Workday or ServiceNow, to securely retrieve data when embedded as an iFrame widget.

Eliminate data re-entry and save time: Use our new PostMessage API to map and prepopulate data from business applications in embedded widgets. Dynamic data mapping provides safe and secure communication of data from your business (host) applications to initial process forms in the widget.

See Smart embedded forms and dynamic data mapping.

Enhanced citizen developer experience
Our updated and intuitive icons enable citizen developers to quickly select actions and use the Help for contextual information about actions, providing a more seamless development of automations. We have also enhanced the AISense Recorder user experience so that you can use anchors easily and automate UI objects that are not detected by the recorder automatically.

See AISense recorder enhancements.

Strengthen governance and management
Notifications: Our new notifications capability provides a centralized, consistent, and proactive medium for users to stay informed on their automation estate and to take actions based on the events they are alerted on. Alerts on various platform events, bot events, and other automation lifecycle events are delivered via in-app (default) and email (based on user preference).

See Notifications.

Automatically pick available Bot Runner users: Scale your automations easily by selecting all the Bot Runner users that can run a given automation and the number of Bot Runners to use. This capability ensures that when you run or schedule an automation, the system automatically picks the available run-as users from the specified list.

Standard forms
Standard forms is now integrated in Document Automation with the other document processing capabilities. With enhanced accuracy, this feature enables you to extract data from densely structured forms including those with handwritten input. Use cases for structured documents include tax forms, mortgages, vehicle registration address, and so on.

See Create custom models in Document Automation using Standard Forms.

PEG enhancements
We continue to improve our Privacy Enhanced Gateway (PEG) for sensitive information redaction with a new configuration UI so you can easily change the configurations in the UI instead of the command line. We have also recently released a new PEG serverless architecture for higher-scale data collection use cases.

See Configure PEG image redaction.

Updated release builds

We have released the following updated builds:
  • Build 16701 Service Cloud case ID: 01829572, 01947340, 01949323, 01950696, 01944637, 01951100,01953055, 01950639, 01951722, 01949415, 01949033, 01949372
    • Fix for bots that were failing when all of these conditions were met:
      • Bot contained more than 2,000 steps
      • Bot had one or more nested actions (such as IF or loop)
      • At least one of the nested actions contained more than 250 steps
    • Fix for inconsistencies that were observed on the In-progress activity page.
    • Fix for bots that were failing because of file dependency or interactive form that included multibyte characters in file names.
    • Changes to Automation Co-Pilot on the desktop Assistant to manage and clear automations with start, stop, and resume actions.
  • Build 16685 (for US West, Canada, and Japan regions only) Service Cloud case ID: 01947340

    This updated build includes a fix for this issue: If a bot has a file dependency and the file name contains multibyte characters, then when the Bot Agent downloads the file, the download will fail during run time causing the bot to fail as well.

What's new and changed in each product

Navigate to the following pages for details on all the updates (what's new, changed, fixed, and limitations) in each product:

Automation Workspace v.27 release
Process Discovery v.27 release
Automation Co-Pilot for Business Users v.27 release
IQ Bot and Document Automation v.27 release
Bot Insight v.27 release