Automation 360 v.38 Release Notes
- Updated: 2025/10/21
Release date: 15 September 2025
Review the top features in this release and view other new features and exciting enhancements for Automation 360 v.38 release.
- Build 40095: Automation 360 (Cloud)
- Build 40054: Automation 360 (On-Premises) and IQ Bot (On-Premises)
- Build 40011: Automation 360 (Cloud-Sandbox)
We have released the updated Cloud Build 40095 (previously Build 40084). For information about the updates, see Release updates.
Highlights of this release
Here are the top features in the v.38 release:
- Autonomous AI Agents
- Autonomous AI Agents represent a shift in enterprise
automation, advancing beyond rule-based, task-specific bots
to intelligent, goal-driven systems that can plan, reason, and dynamically
orchestrate workflows. Autonomous AI Agents use our
industry-first Process Reasoning Engine (PRE).
- Real-time adaptation: Adjust intelligently to changing contexts using structured prompts and contextual variables.
- Tool calling at scale: Reuse existing customer automations, including bots, APIs, and other AI Agents, along with tools from third-party applications and enterprise systems.
- Human-in-the-loop controls: Add checkpoints for approvals, escalations, and exception handling across complex processes.
- Enterprise-grade governance: Equip developers with detailed execution logs, testing tools, and override controls for reliable deployment.
Delivered with enterprise governance and comprehensive audit trails out-of-the-box, these AI Agents uniquely combine AI autonomy with enterprise compliance.
- Agentic orchestration
- AI Agents in Process Composer:
AI Agents are now fully embedded into the Process Composer, enabling organizations to visually orchestrate
agents, bots, APIs, and document workflows within a single,
intelligent process environment.
- Multi-agent orchestration: Design workflows where multiple AI Agents, bots, and APIs collaborate seamlessly to drive mission-critical operations.
- Contextual next-step suggestions: PRE-powered recommendations guide builders with intelligent next actions, reducing design complexity and build time.
- Drag-and-drop simplicity: AI Agents are now first-class components within Process Composer, orchestrated just like bots and APIs.
Example: In insurance, claims processing can be accelerated by orchestrating agents for eligibility verification, policy validation, and payment approvals into one governed workflow, thus reducing claim cycle times by up to 50%.

- Enterprise resiliency
- Enterprises require automation that is reliable, resilient, and capable of
extending into complex, legacy, and virtualized systems. Resiliency-focused
innovations are enhanced to ensure agentic process automations remain
robust, interruption-proof, and enterprise-ready.
- Interrupt handler
- Detects unexpected pop-ups or re-authentication prompts (for example, session timeouts and confirmation dialogs) in real-time.
- Automatically executes configured resolutions, such as clicking OK or re-login sequences.
- Resumes workflows seamlessly without manual intervention.
- Expanded Citrix automation coverage
- Object-based automation now works with Citrix apps even when window titles are inconsistent or dynamic.
- Reduces dependency on fragile image-based or keystroke automations, delivering greater stability for legacy system use cases.
- Interrupt handler
Release updates
| Date | Update |
|---|---|
| 12 October 2025 | Build 40095 (Cloud) includes a fix for an issue where automations using the Copy action in the File package failed with the error "Unable to overwrite the file(s) to because the file is being used by another process" (Service Cloud Case ID: 02276567, 02277531, 02277611, 02277608, 02277813). |
| 8 October 2025 | Build 40084 (Cloud) release |
| 29 September 2025 | Build 40054 (On-Premises) release |
| 15 September 2025 | Build 40011 (Cloud-Sandbox) release |
What's new and changed in each product
Navigate to the following pages for details on all the updates (what's new, changed, fixed, and limitations) in each product:
