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Genesys package

  • Updated: 2022/07/28
    • Automation 360 v.x
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    • RPA Workspace

Genesys package

Automate the repetitive tasks related to onboarding and updating the details of contacts by using the actions in the Genesys package.

Intended use

The actions in the Genesys package are intended for use with the Automation Anywhere for Genesys integration. Currently, data cannot be passed directly from the integration to Genesys. These actions require a source data file to call from. You can then choose to manipulate the data by using variables or another worksheet before passing the final changes back to the Genesys source file. The actions included in this package are intended to offer automated solutions for common tasks.

Actions in the Genesys package

Use the following actions in the Genesys package to automate common onboarding and updating tasks.
Action Description
Authentication
The OAuth authenticate action calls your Genesys credential token and is required for the bot to connect with the API.
  • Enter the URL for the Genesys cloud environment.
  • Select how you would like your credentials passed.
    • Use Credential to pick a preconfigured credential locker.
    • Use Variable to select a preconfigured credential variable.
    • Use Insecure string to enter your credential in the field without encryption.
  • Enter the credential required to access the environment for the Client ID.
  • Select how you would like your secret passed.
    • Use Credential to pick a preconfigured credential locker.
    • Use Variable to select an established variable.
    • Use Insecure string to enter your secret in the field without encryption.
  • Enter the secret code for the OAuth client used in credential grants for the Client secret.
  • Enter the Session name for your changes to the repository.
Division Perform actions related to division details, such as adding and removing roles to a division. Division actions
External contact Perform actions such as adding and updating contact details. External contact actions
Group Perform actions such as adding and deleting members from a group. Group actions
Language Perform actions such as adding, listing, and removing routing languages. Language actions
External organization Perform actions such as creating, updating, and deleting organizations. External organization actions
Phone Perform actions such as assigning, creating, and removing phone records. Phone actions
Queues Perform actions such as adding and removing selections from queues. Queues actions
Role Perform actions such as adding, setting, and removing roles for users. Role actions
Skill Perform actions such as adding, replacing, and removing skills. Skill actions
User Perform actions such as creating, deleting, and getting users. User actions
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