Genesys package

Automate the repetitive tasks related to onboarding and updating the details of contacts by using the actions in the Genesys package.

Intended use

The actions in the Genesys package are intended for use with the Automation Anywhere for Genesys integration. Currently, data cannot be passed directly from the integration to Genesys. These actions require a source data file to call from. You can then choose to manipulate the data by using variables or another worksheet before passing the final changes back to the Genesys source file. The actions included in this package are intended to offer automated solutions for common tasks.

Actions in the Genesys package

Use the following actions in the Genesys package to automate common onboarding and updating tasks.


Action	Description
Authentication	Perform the required authentication for API connection. Authentication action in Genesys
Conversation	Call details of a conversation in Genesys. Conversation action in Genesys
Division	Perform actions related to division details, such as adding and removing roles to a division. Division palette
External contact	Perform actions such as adding and updating contact details. External contact palette
Group	Perform actions such as adding and deleting members from a group. Group palette
Language	Perform actions such as adding, listing, and removing routing languages. Language palette
External organization	Perform actions such as creating, updating, and deleting organizations. External organization palette
Phone	Perform actions such as assigning, creating, and removing phone records. Phone palette
Queues	Perform actions such as adding and removing selections from queues. Queues palette
Role	Perform actions such as adding, setting, and removing roles for users. Role palette
Skill	Perform actions such as adding, replacing, and removing skills. Skill palette
User	Perform actions such as creating, deleting, and getting users. User palette

Automation 360

Genesys package