Automate the repetitive tasks related to onboarding and updating the details of contacts by using the actions in the Genesys package.
The actions in the Genesys package are intended for use with the Automation Anywhere for Genesys integration. Currently, data cannot be passed directly from the integration to Genesys. These actions require a source data file to call from. You can then choose to manipulate the data by using variables or another worksheet before passing the final changes back to the Genesys source file. The actions included in this package are intended to offer automated solutions for common tasks.
Actions in the Genesys package
The OAuth authenticate action calls your Genesys credential token and is required for the bot to connect with the API.
|Division||Perform actions related to division details, such as adding and removing roles to a division. Division actions|
|External contact||Perform actions such as adding and updating contact details. External contact actions|
|Group||Perform actions such as adding and deleting members from a group. Group actions|
|Language||Perform actions such as adding, listing, and removing routing languages. Language actions|
|External organization||Perform actions such as creating, updating, and deleting organizations. External organization actions|
|Phone||Perform actions such as assigning, creating, and removing phone records. Phone actions|
|Queues||Perform actions such as adding and removing selections from queues. Queues actions|
|Role||Perform actions such as adding, setting, and removing roles for users. Role actions|
|Skill||Perform actions such as adding, replacing, and removing skills. Skill actions|
|User||Perform actions such as creating, deleting, and getting users. User actions|