CoE Manager email notification checklist

Review this checklist to ensure that you receive email notifications to set up CoE Manager.

  • Different email clients have distinct ways of separating the spam (junk) folder. This spam or junk folder is a separate folder that is at the same level of a regular Inbox. Check your spam folder to ensure emails are not being sent to it.
  • If you have an SSO requirement for your enterprise, new users will not receive the invitation email to sign up. They will, however, receive all other general emails such as role change, role removal, and so on.
  • Check whether notifications are enabled in your CoE Manager instance.
    1. Log in to CoE Manager as an enterprise administrator.
    2. Click the user icon in the left navigation bar.
    3. Click Enterprise Administration.
    4. In the Notifications tab, ensure all options are selected.
  • Check whether your email provider is blocking the CoE Manager emails. Contact your IT administrator to verify this. Ensure there is no firewall policy blocking emails from the CoE Manager. Your email server logs can be checked to see if any emails are blocked for any reason.
  • If you have firewall policies on your email services, ensure to add the following IP subnets to the allowed list.
    • 69.72.46.239/32
    • 198.244.63.43/32
  • Ensure that your email server has a valid TLS certificate. Our email server has the Require tls set to true, that requires a valid destination server.
Note: If you still do not receive email notifications from CoE Manager, contact Automation Anywhere support.