Use the Rich Text Editor element in the form builder to insert a text editor in the form that provides various options to edit the content during bot runtime.

Procedure

  1. On the left pane, click Automation.
    A list of available bots and forms is displayed.
  2. Click an existing form or click Create new > Form.

    The form builder page appears.

  3. Drag Rich Text Editor into the form.
  4. Enter the name of the element in the Element label field.
  5. Set the default value for the element that must appear in the element during bot runtime.
  6. Enter the minimum and maximum number of characters that users can enter in this field during bot runtime.
  7. Optional: Enter the height for the input area of the field and tooltip for the element.
  8. Optional: Enable any of the following Advanced behavior options:
    • Select the Make field required check box to ensure users select this element during bot runtime.
    • Select the Make field read-only check box to make the element a read-only option.
    • Select the Hide rich text toolbar check box to hide the editor toolbar to enable the Rich Text Editor to function like a chat history interface enhancing the user experience.
    • Select the Set field focus at the end of the content check box. This ensures the text input area automatically scrolls to the bottom when new messages are added. It helps users always see the latest message without having to scroll manually.
    • Select the Make field hidden check box to hide the element from users during bot runtime.
  9. Optional: Click one of the following options:
    • Reset: Clears all the element customization and sets the default.
    • Delete: Deletes the selected element.
  10. Click Save.