Email trigger package updates

Review the updates in released versions of the Email trigger package such as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Bot Agent versions.

Versions summary

The following table lists the versions of Email trigger package released either with an Automation 360 release or as a package-only release (in descending order of release dates). Click the version link for information about updates in that package version.

Version Release date Release type Bot Agent version Control Room build
2.14.1 17 June 2024 With Automation 360 v.33 (Sandbox) release 21.210 or later 13980 or later
2.13.0 21 March 2024 With Automation 360 v.32 (Sandbox) release 21.210 or later 13980 or later
2.10.2-20230106-091325 6 June 2023 With Automation 360 v.29 (Sandbox) release 21.210 or later 13980 or later

2.14.1

  • Compatible Bot Agent version: 21.210 or later
  • Compatible Control Room version: 13980 or later
What's new
Support for Control Room managed OAuth2 authentication in Email Trigger package (Service Cloud case ID: 02105142, 02110420, 02108734)

Google has announced the deprecation of Less Secure Apps (LSAs) to connect to Google Workspace using a username and password. Starting September 30, 2024, access to LSA will be turned off for all Google Workspace accounts. To help reduce the risk of deprecation, we introduced a new Control Room managed OAuth2 mode of authentication in the Email trigger package that allows you to connect to an email server. This authentication mode is secure and uses the centralized access token management from the Control Room.

Add an email trigger

2.13.0

  • Compatible Bot Agent version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fix
The email trigger now works correctly and triggers tasks on every email sent or received.

Previously, the trigger listener was not working intermittently and was unable to process tasks even if the emails were sent multiple times.

Service Cloud case ID: 02000185, 02007342

2.10.2-20230106-091325

  • Compatible Bot Agent version: 21.210 or later
  • Compatible Control Room version: 13980 or later
Fixes
The bot no longer encounters any error when you use Email > Outlook client where the Subject contains double quotes or has space in it.
When you create a bot using an Email trigger, the output of the trigger can be assigned to the Record type variable. You cannot assign the output to multiple variables because the Multiple variables option is not supported in the Email triggers.

Service Cloud case ID: 01803026