Update user action in Genesys

Update the details of a user. Leave any field blank if no update is needed.

Settings

  • Enter a unique user ID for the Internal user ID.
  • Enter the data that you want to update, such as the following:
    • Email (login ID)
    • Department
    • Manager
    • Date hired
    • Employee type
    • Biography, Interests, or Hobbies
    • Spouse
  • Select to turn Auto answer on or off for connecting calls to the user.
  • Enter the Session name for your changes to the repository.