Manage notification channels

As a Control Room administrator, you can manage notification channels through which you want to notify all the Control Room users.

Prerequisites

  • Log in to Control Room as an administrator.
  • For On-Premises users, navigate to Administration > Settings > Email and enter an email address in the From this email address field to manage emails. For more information, see Edit email notifications.
    Note: This setting does not apply to Cloud users. The region-specific email addresses deliver the notifications in their respective clouds.
After you enable the required event categories, enable the required notification channel through which Control Room events are notified to the opted-in users. This feature helps you to notify users through email about events such as a planned maintenance activity. It is useful when you have a dedicated support team for managing the RPA operations.
Note: The email channel is disabled by default.

Procedure

  1. Navigate to Administration > Settings > Notification settings.
  2. In the Email channel, click Edit.
  3. Use the Email reports field to select one of the following options:
    • Enable: To enable the required notification channel.

      For more information about notification channels, see Notification channels.

    • Disable: To prevent sending out any notifications.

      If this option is selected, the Send me a test email will not be displayed.

    Note: Notification channels enabled by an administrator are applicable to all the Control Room users.
  4. In the Email address field, specify the email address or email distribution list to whom you want to send the email report.
    Note:
    • You can specify multiple email addresses that are separated by comma.
    • You can send an email notification to a specific email distribution list.
    • You cannot send email notifications to public domain addresses such as gmail.com, yahoo.co.in, and so on.

    For the specified email addresses, ensure that the required permissions are available to receive email notifications from Automation 360.

  5. Optional: Click the Secondary email language (optional) drop-down menu to specify one of the following languages for the secondary email:
    • French
    • Japanese
    • Portuguese
    • Spanish
    Note: Although French is available with the standard Automation 360 installation, the other three languages are available only with the Enterprise Platform license. Contact your Automation Anywhere account representative for more information about this license.
  6. Optional: In the Company logo field, click the Browse button to select your company logo file.
    Note: The following formats are supported for the logo image: PG, JPEG, GIF, and, PNG. Additionally, the size of the logo image should be less than 100KB.
  7. In the Email footer field, select the Use Automation Anywhere social media links check box to turn on the email footer with Automation Anywhere social media links.
  8. Click Save changes.
    After applying and viewing these changes, you can click Send me a test mail option to preview the email template updates by sending a test email to your email ID.