Manage notification channels

As a Control Room administrator, you can manage notification channels through which you want to notify all the Control Room users.

Prerequisites

  • Login to Control Room as an administrator.
  • For On-Premises users, navigate to Administration > Settings > Email and enter an email address in the From this email address field to manage emails. For more information, see Edit email notifications.
    Note: This setting does not apply to Cloud users. The region-specific email addresses deliver the notifications in their respective clouds.
After you enable the required event categories, enable the required notification channel through which Control Room events are notified to the opted-in users. This feature helps you to notify users through email about events such as a planned maintenance activity. It is useful when you have a dedicated support team for managing the RPA operations.
Note: The email channel is disabled by default.

Procedure

  1. Navigate to Administration > Settings > Notification settings.
  2. Click Edit to enable or disable the required notification channel.
  3. Enable the required notification channel. For more information about notification channels, see Notification channels.
    Note: Notification channels enabled by an administrator are applicable to all the Control Room users.
  4. Specify the email address or email distribution list to whom you want to send the email report.
    Note:
    • You can specify multiple email addresses and email distribution lists separated by comma.
    • You can send an email notification to a specific email distribution list.
    • You cannot send email notifications to public domain addresses such as gmail.com, yahoo.co.in, and so on.

    When you specify the email addresses, you confirm that the specified email address or distribution list have permissions to receive email notifications from Automation 360.

  5. Optional: Click the Secondary email language (optional) drop-down menu to specify one of the following languages for the secondary email:
    • French
    • Japanese
    • Portuguese
    • Spanish
    Note: Although French is available with the standard Automation 360 installation, the other three languages are available only with the Enterprise Platform license. Contact your Automation Anywhere account representative for more information about this license.
  6. Select the enable button to customize an email notification template.
    1. Click Browse button to select a company logo file.
      If you want to remove the selected file, click the close icon.
      Note: The following formats are supported for the logo image: PG, JPEG, GIF, and, PNG. Additionally, the size of the logo image should be less than 100KB.
    2. You can select the check box to turn on the email footer with Automation Anywhere social media links.
      Note: If you enable the Email template customizations option and make the changes, the previous customized content will be overwritten with the new changes.
  7. Click Save changes.
    After applying and viewing these changes, you can click Send me a test mail option to preview the email template updates by sending a test email to your email ID.