Manage notification email report

As a Control Room administrator, you can manage notification email report through which you want to notify all the Control Room users.

Prerequisites

Note: Notifications in Japanese, Portuguese, Spanish languages require the Enterprise Platform license. For more information about supported versions for this feature, see Enterprise Platform.
  • Log in to Control Room as an administrator.
  • For On-Premises users, navigate to Administration > Settings > Email and enter an email address in the From this email address field to manage emails. For more information, see Edit email notifications.
    Note: This setting does not apply to Cloud users. The region-specific email addresses deliver the notifications in their respective clouds.
After you enable the required event categories, enable the notification email report through which Control Room events are notified to the opted-in users. This feature helps you to notify users through email about events such as a planned maintenance activity. It is useful when you have a dedicated support team for managing the RPA operations.
Note:
  • The email report is disabled by default.
  • By default, Microsoft 365 distribution groups block emails from external senders. While these lists are mainly used for internal communication, businesses might need to enable external access for sharing updates with vendors, contractors, or partners. For more details on configuring the distribution list settings, see Allow external email address to send mail to DL.

Procedure

  1. Navigate to Administration > Settings > Notification settings.
  2. In the Email report section, click Edit.
  3. Select one of the following options:
    • Enable: To enable the email report.

      For more information about notification channels, see Notification channels.

    • Disable: To prevent sending out any notifications.

      If this option is selected, the Send me a test email will not be displayed.

    Note: When a Control Room enables the email report, it is applicable to all the Control Room users.
  4. In the Email address field, specify the email address or email distribution list to whom you want to send the email report.
    Note:
    • You can specify multiple email addresses that are separated by comma.
    • You can send an email notification to a specific email distribution list.
    • You cannot send email notifications to public domain addresses such as gmail.com, yahoo.co.in, and so on.

    For the specified email addresses, ensure that the required permissions are available to receive email notifications from Automation 360.

  5. Optional: Click the Secondary email language (optional) drop-down menu to specify one of the following languages for the secondary email:
    • French
    • Japanese
    • Portuguese
    • Spanish
  6. Optional: In the Company logo field, click the Browse button to select your company logo file.
    Note: The following formats are supported for the logo image: PG, JPEG, GIF, and, PNG. Additionally, the size of the logo image should be less than 100KB.
  7. In the Email footer field, select the Use Automation Anywhere social media links check box to turn on the email footer with Automation Anywhere social media links.
  8. Click Save changes.
    After applying and viewing these changes, you can click Send me a test mail option to preview the email template updates by sending a test email to your email ID.

    When a Control Room administrator enables the email report, the audit log is generated with item name as Notification settings and event type as Admin email report. On clicking Notification settings, you can see the event details and email report details configured by a Control Room administrator. A single audit log is created for all the email report details that an administrator had configured, makes it more consistent and easy to read.