Bot Insight v.29 release

Review the fixes in Bot Insight for the v.29 release.

Important: Starting from this release, we have moved information about updates in each package (such as what's new, changed, fixes, and limitations) to package-specific pages. You can access these pages by navigating to Package updates overview > <package-name> releases.

For a consolidated list of packages updated in this release, see Packages updated in v.29.

Fixes

Bot Insight dashboards now show complete operational data without an administrator role. With appropriate folder permissions to view and access the bots, you can view the data for the bot in the dashboard.

Previously, you needed an administrator role to access all bots in the Bot Insight dashboard. Thus, the dashboard showed no data or incomplete data for non-administrator roles.

Service Cloud case ID: 00667473, 00687154, 01037867, 01250792, 01753449, 01767903, 01894821, 01969251, 01867608, 01903290, 01923256, 01948171, 01940999, 01970902, 01989660, 01940999.
Bot Insight dashboards now sort all the widgets data and show it in correct sort order (ascending or descending).

Previously, the sort order setting was not working accurately and impacted the widgets data for all the domain dashboards. As a result, it always showed the old datasets only.

Service Cloud case ID: 01942061
When you hover over the charts x-axis, the device utilization widget in the Bot Insight device dashboard now shows the correct tooltip text for the Device Name label.

Service Cloud case ID: 01941392