On-Premises and Cloud Enterprise users with the View all requests from public processes permission can access special metrics pages for each process in the Processes dashboard. The Processes dashboard is your central hub for monitoring, analyzing, and managing all automated processes in one place.

Note: To see the Processes dashboard, you need the Enterprise Platform license. You also need to have the ENT_PROCESS_INSIGHTS feature license flag turned on for On-Premises and Cloud users. For more details about the supported version for this feature, see Enterprise Platform.

The Processes dashboard in the Automation Command Center (ACC) gives you real-time information about process health, performance, and trends. This helps keep your automation environment running smoothly.

From the Home page of the ACC:
  1. Click the Processes tab at the top of the page to open the Processes dashboard. Here, you can see a complete list of all monitored processes.

    The dashboard updates in real-time or every few minutes, depending on your system settings. It shows the latest process runs and their statuses:

    • Filters and search bar: You can quickly find specific processes using the search or filters (by name, status, or time period). Focus on what matters most by filtering out inactive or healthy processes to spot potential issues. At the top, there is a search field and filter drop-downs. You can filter based on a time range (30 days is the default). You can also export data to a CSV file.
    • Processes list: You can sort the list by any column. The main area displays a list of individual process entries with the following columns:
      • Process Name: The name of the process.
      • Success rate: Shows the percentage of times the process ran without any issues.
      • Failures: Shows how times the process has logged errors recently.
      • Avg run time: This is the average time the process takes to run.
      • Total runs: This shows the total number of times the process has run.
  2. Select a process from the list to see its graphical details page. You can easily spot failed or delayed processes and fix them before they affect operations. With visual cues and charts, you can quickly grasp process trends over time. The following is an example of a Claims process from the last 30 days:

    Processes dashboard

    Each process details page includes the following charts:
    • Cumulative status: This chart displays all the process executions within a selected time range, sorted by their outcomes: Failed, Canceled, and Completed. This information is important to ensure that the success or failure rate is kept in check according to the Process SLAs.
    • Success/Failure trend: This chart shows the daily trend as a percentage of times the process succeeded, was canceled, or completed within the chosen time range. You can use this information to explore the details where there have been many execution failures and work to improve the success rate.
    • Process aging: This charts shows how long processes have been active before they are completed, canceled, or fail. You can use this information to find delays or bottlenecks. This information is critical to identify outliers, such as premature process executions and over-aged executions. You can examine these details to understand their causes and reduce their occurrences in the future.

    You can click a process status in a chart to view the process execution list for that status. Also, you can hover over each chart to quickly see a data summary. The following example shows hovering over the Success/Failure trend chart:

    Hover over chart

  3. To create a table from a chart, click the table icon located in the top right corner of the chart. The following example shows a table made from the Success/Failure trend chart:

    Table generated from chart

  4. You can export process data from each of these tables to a CSV file for reporting and audit purposes. Click Export items to .csv at the top of the page.
  5. Click Close to return to the Processes dashboard, where you can see a complete list of all monitored processes.

Process actions

You can drill down into a process to see what is working and where you can make improvements. To find out what is happening with a specific process, you can do the following actions:
Note: Make sure you have the right permissions before trying these actions.
  • Run the process again manually, if you have permissions.
  • Check the full logs to find out what caused any errors.
  • Change owner or metadata if needed, such as reassigning responsibility.
  • Flag or mark a process for follow-up, such as scheduling a review or escalating the issue.

Monitor and alert

  • Regularly check the dashboard summaries to keep an eye on the systems' overall health. You can do this daily or weekly.

  • Set up alerts using your system’s alerting module. This way, you will know when processes are in a Failed or Warning status.

  • Act quickly if you notice trends such as longer durations or more errors. This helps prevent bigger problems later on.

Best practices

  • Use meaningful process names so they are easy to search for and identify.
  • Regularly review processes with errors or warnings; do not just focus on successes.
  • Track trends over time in the performance chart instead of just looking at snapshots. A slow but healthy process might indicate a problem.
  • Keep owners updated so someone is responsible for each process.
  • Archive or disable processes that are no longer in use to keep the list clean and relevant.