Genesys package updates

Review the updates in released versions of the Genesys packagesuch as new and enhanced features as well as fixes and limitations. The page also lists the release dates of each version, and the compatible Control Room and Bot Agent versions.

Versions summary

Version Release date Release type Control Room build Bot Agent version
2.0.0 6 September 2023 With Automation 360 v.30 (Sandbox) release 21.210 or later 14199 or later
Note:
  • To download an individual package (updated in an Automation 360 release where you want only the package), use this URL:

    https://aai-artifacts.my.automationanywhere.digital/packages/<package-file-name>-<version.number>.jar

  • For Genesys package, the naming convention is: bot-command-genesys-<version.number>.jar

    For example, bot-command-genesys-2.0.0.jar

For detailed steps on downloading a package and manually adding it to the Control Room, see Add packages to the Control Room.

2.0.0

  • Compatible Bot Agent version: 14199 or later
  • Compatible Control Room version: 21.210 or later
What's new
Control room OAuth connection

Use this connection method by creating a custom Genesys OAuth connection and storing it in the Control Room.

Authentication action in Genesys