Bot Insight v.28 release
- Updated: 2023/04/06
Bot Insight v.28 release
Review what's new and changed, and the fixes and limitations in Bot Insight for the v.28 release.
What's new
Enhanced Bot Insight filters and widget setting for Document Workspace
dashboard
In a Document Workspace dashboard, you can use the custom dashboard filters to build custom widgets. Additionally, you can edit the widget settings for an effective data visualization. |
What's changed
RBAC applied to
/data/api/gettasklogdata and
/data/api/gettaskvariableprofile APIs
to secure business data (Service Cloud case ID:
01870469) Role-based access control (RBAC) is applied to the /data/api/gettasklogdata and /data/api/gettaskvariableprofile APIs to access the Business dashboard data. With this role restriction, you cannot access the business data using the /data/api/gettasklogdata and /data/api/gettaskvariableprofile APIs when you do not have access to the folders. |
Fixes
For Bot Insight business analytics reporting, you can use the Bot Insight APIs to export all the available data
records from the Operations Bots dashboard's
DataTable widget. Previously, you could export a maximum of 100 records at a time from the Operations Bots dashboard's DataTable widget. Service Cloud case ID: 00760252, 01819244, 01857905, 01945720 |
Bot Insight Operations
dashboard (which includes links to the Audit, Bots, and Device dashboards) now retrieves and shows the complete
volume count for a bot run. Previously, due to a maximum volume count limit in KPI charts, the Bot Insight Operations dashboard could not retrieve the complete volume count. Additionally, a maximum count of 10,000 was shown as the total bot run in the Bots dashboard which led to incorrect results. Service Cloud case ID: 01825287 |
A user with the AAE_Bot
Insight Consumer role can only view a published
analyze dashboard. The Delete dashboard
action is greyed out and no longer available. Previously, the Delete action was available and when the user tried to delete a dashboard, an error message was displayed preventing the user from deleting the dashboard. Service Cloud case ID: 01870477 |
Limitations
In the Bots dashboard, the Total Bot Runs count does not match what the total count should be when the Total Completed (Success), Total in Progress, and Total Failed counts are added together. |