Bot Insight v.28 release

Review what's new and changed, and the fixes and limitations in Bot Insight for the v.28 release.

What's new

Enhanced Bot Insight filters and widget setting for Document Workspace dashboard

In a Document Workspace dashboard, you can use the custom dashboard filters to build custom widgets. Additionally, you can edit the widget settings for an effective data visualization.

Document Workspace dashboard | Edit widget settings

What's changed

RBAC applied to /data/api/gettasklogdata and /data/api/gettaskvariableprofile APIs to secure business data (Service Cloud case ID: 01870469)

Role-based access control (RBAC) is applied to the /data/api/gettasklogdata and /data/api/gettaskvariableprofile APIs to access the Business dashboard data. With this role restriction, you cannot access the business data using the /data/api/gettasklogdata and /data/api/gettaskvariableprofile APIs when you do not have access to the folders.

Fixes

For Bot Insight business analytics reporting, you can use the Bot Insight APIs to export all the available data records from the Operations Bots dashboard's DataTable widget.

Previously, you could export a maximum of 100 records at a time from the Operations Bots dashboard's DataTable widget.

Service Cloud case ID: 00760252, 01819244, 01857905, 01945720

Bot Insight Operations dashboard (which includes links to the Audit, Bots, and Device dashboards) now retrieves and shows the complete volume count for a bot run.

Previously, due to a maximum volume count limit in KPI charts, the Bot Insight Operations dashboard could not retrieve the complete volume count. Additionally, a maximum count of 10,000 was shown as the total bot run in the Bots dashboard which led to incorrect results.

Service Cloud case ID: 01825287

A user with the AAE_Bot Insight Consumer role can only view a published analyze dashboard. The Delete dashboard action is greyed out and no longer available.

Previously, the Delete action was available and when the user tried to delete a dashboard, an error message was displayed preventing the user from deleting the dashboard.

Service Cloud case ID: 01870477

Limitations

In the Bots dashboard, the Total Bot Runs count does not match what the total count should be when the Total Completed (Success), Total in Progress, and Total Failed counts are added together.