Edit a queue using two methods - from the Queues list, or from the View queue page.
This task is performed by the Control Room administrator. You must have the necessary rights and permissions to complete this task. Ensure you are logged in to the Control Room as the administrator.
- AAE_Queue Admin role.
- Queue Owner rights to edit queues that you created.
- Queue Participant rights to edit queues that are created by other queue owners.
- Navigate to .
- Hover over the Actions icon for the queue.
- Click Edit.
Click either of the following to launch the Edit Queue
- edit this queue link.
- Edit button.
Edit the queue details such as the queue name (applicable only if in draft),
description, work items, threshold and time values, owners, participants, and
Note: The Work Item structure cannot be edited after it is defined.
Upload a file for the work item that will be used for processing in this
The Work Items tab is shown by default.Tip: You can search for a work item quickly based either on Status or Status details using the search option.
- Click Browse.
Select the file to upload.
Note: You can upload only an Excel or CSV file.
- Click Save changes.
Edit the name and save the changes made to the queue.
An edit successful message appears.