Attended and unattended automation

Automation 360 provides attended and unattended automation for users to create bots that can manage routine tasks efficiently. While users focus on critical inputs that require manual overview or approval, bots handle tasks such as gathering information across databases, validating data, or responding to chats.

Overview

Collaboration between humans and software bots is called attended automation. As attended automation requires user supervision, it is best suited for use with smaller and more fragmented tasks. However, some tasks within a business process do not change a lot over time and might not require extensive user intervention, such as collecting data or retrieving information from multiple databases. When such tasks that require little or no user judgment are configured to trigger other bots, it is called unattended automation. Unattended automation is useful to perform privileged operations, requiring elevated permissions and credentials.

Automation 360 offers a combination of attended and unattended automation for a complete automation solution with the following benefits:

  • Automated integration between multiple applications or databases, reducing errors as very little user intervention is necessary.
  • Access bots in real-time through an easy to use interface.
  • Users can set up or change triggers to start bots based on real-time.

Watch the following video to understand attended automation: