The Monitoring dashboard in Automation 360 provides a real-time view of all automation executions across the enterprise. It serves as a central repository for administrators, developers, and business users to track progress, identify failures, and measure business impact.

Note: The feature to view the Monitoring dashboard requires the Enterprise Platform license. For more information about supported version for this feature, see Enterprise Platform.

The Monitoring dashboard in Automation Command Center (ACC) provides a single-pane, real-time view of automation health, performance, and business impact — enabling visibility, faster troubleshooting, SLA compliance, and scalability. Additionally, the Monitoring dashboard provides unified visibility into both processes and AI Agent runs. While process monitoring gives granular insights into execution and deployment, AI Agent monitoring focuses on cognitive tasks like route optimization, fraud detection, and document classification, ensuring performance aligns with SLAs. The Historical landing page highlights completed runs with run time details and deployment information, while the Activity page provides task-level insights, including execution logs, progress, and errors, enabling quick troubleshooting and drill-down into specific bot actions.

By monitoring automation runs, you can gain visibility into:
  • Automation executions (Task Bots, API Tasks, AI Agents, and Processes) in real time.
  • The current status of automations (In Progress, Waiting, Failed, Completed).
  • Execution details such as automation type, activity name, and progress.
  • Trends in resource utilization and process efficiency.

Monitoring dashboard in ACC

Benefits

The Monitoring dashboard delivers end-to-end visibility from a single, unified view. The key benefits are:
Real-time visibility
  • Provides a real-time view of all automation runs (Task Bots, API Tasks, AI Agents, and Processes).
  • Enables business users to track progress across hundreds or thousands of automations simultaneously.
  • Reduces reliance on manual reporting.
Faster troubleshooting
  • Instantly highlights failed runs, errors, and bottlenecks.
  • Drill-down capability helps identify root causes (system downtime, credentials, or process errors).
  • Minimizes downtime and ensures faster recovery.
Improved SLA compliance
  • Tracks pending, queued, or delayed automations in real time.
  • Helps to ensure critical business processes (like claims, order fulfillment, or loan approvals) complete within SLA timelines.
  • Reduces business risk and improves customer satisfaction.
Scalability and growth
  • Makes it easier to monitor large-scale automation deployments.
  • Ensures organizations can scale automations and workload queues effectively.
  • Provides a foundation for enterprise-wide automation adoption.