Add Control Room certificate to Windows certificate stores

To ensure that the Bot Agent is registered successfully and works as intended, manually add or update the Control Room certificate to the Windows certificate stores. Perform this task if the Windows certificate stores does not accept the certificate and you see a certificate path validation error.

Prerequisites

You must reinstall the certificates in the Windows certificate stores if the Bot Agent is updated.

To resolve the certificate on the browser of the Bot Agent machine, download and install the certificate.

Note: On-Premises users can import intermediate certificates and server certificate to their Control Room. If the certificates are issued by an intermediate Certificate Authority (CA), import the intermediate certificates to your server. To import intermediate certificates, see Import HTTPS, intermediate, and CA certificates.

We recommend that you have the CA root certificates made available on client devices.

Procedure

To download the certificate using Google Chrome, perform these steps:
1. Open the Control Room instance used to access the Bot Agent.
2. Press the function key F12 to open the developer window.
3. Navigate to the Security tab and click the View certificate option.
  The Certificate Viewer window appears.
4. In the Details tab, click the Export option.
5. Select a Base-64 encoded option from the Save as type drop-down list.
6. Save the file to a location of your choice.
To import the certificate, perform these steps:
1. Open a command window.
2. Enter MMC to launch the console window.
3. Select the Add/Remove Snap-in option from the File menu.
4. Double-click Certificates option and then select Computer account in the Certificates snap-in window.
5. Click Next and select the Local Computer option in the Select Computer window.
6. Click Finish.
7. Click OK to return to the console window.
Now add the certificates to the Trusted Root Certification Authorities and Trusted Publishers folders.
1. Double-click the Certificates name.
2. Right-click the Trusted Root Certification Authorities name.
3. Select the Import option from the All Tasks menu.
  The Certificate Import Wizard is launched.
4. Click Next.
5. Click Browse and select the certificate that was saved.
6. Click Next and select the option to place all certificates in a store.
7. Click Next and click Finish to import the certificates.
  The certificate is imported successfully.
8. Repeat the above steps to import certificates in the Trusted Publishers folder.
  The console window now shows the certificates imported for current user.
Restart the Bot Agent device to validate that the device is registered successfully.

For more information on troubleshooting steps, see Automation 360: Error while registering device - An unexpected problem occurred (A-People login required).